Virgin Media is the fastest mainstream UK broadband provider, delivering download speeds of up to 152Mbps to millions of homes.
While some ISPs and networks can deliver faster gigabit services and a handful of locations can get upwards of 300Mbps from specific BT exchanges, Virgin Media’s network reaches millions.
Virgin Media’s cable network, providing broadband, TV and phone services, covers roughly 55 per cent of UK premises.
Thanks to a national fibre backbone and fibre-optic cables running to street-side cabinets, Virgin Media’s speed claims are about 90 per cent accurate, unlike the ‘up to’ speeds of ADSL over your phone line, which averages less than 50 per cent of its claims.
Virgin is currently increasing the broadband speeds of all of its broadband customers over the next 12 months, and will soon have a minimum speed of 50Mbps and a top speed of 152Mbps.
Trials have demonstrated that the network can handle speeds of up to 1.5Gbps and the company is looking at launching 10Gbps services in the future.
It’s also the second-largest pay-TV provider, and offers the impressive TiVo ‘smart’ digital TV recorder for as little as £5/month.
You can sign up for premium Sky TV content including Sky Sports and Sky Movies and you can get BT Sport in HD - something which is bundled free with the XL TV package.
While you get popular channels including Sky 1, you can’t get Sky Atlantic which means you miss out on some of the hottest HBO shows on TV right now.
As Virgin is reliant on Sky for many of the top entertainment channels, this makes it difficult to undercut Sky’s own prices.
However, Virgin has a huge on-demand TV library that can comfortably deliver high definition video without interrupting your other broadband use, and has catch-up TV from all of the leading free TV channels.
Phone bundles are standard (but not mandatory) with both broadband and TV, and the best value is found in Virgin’s bundled deals.
Virgin Media also lets customers sign up for Virgin Mobile phone plans. While Virgin Media doesn’t run its own network - it uses EE’s signal - it does let customers potentially save money by taking all four services - broadband, TV, home phone and mobile - from Virgin Media.
Virgin Media Big Bundles
The Big Bundles let you combine SIM-only mobile plans with superfast up to 152Mbps broadband, TV packages with HD channels and home phone plans with discounted international rates. Mobile SIMs can be added to the bundles below from £5/month.
Big Easy combines up-to-50Mbps broadband with the M TV package of 60 channels (with 10 in HD) and catch-up including BBC iPlayer, on a 500GB TiVo box, with unlimited weekend calls to UK landlines, all for £20/month.
The Big Bang gives you up-to-100Mbps broadband, M+ TV with more than 130 channels (with 11 in HD) and catch-up and box sets including BBC iPlayer and Sky On Demand, on a 500GB TiVo box, with unlimited weekend calls to UK landlines, all for £30/month.
A Big Kahuna packs in up-to-152Mbps broadband, more than 230 TV channels on the L package (with 43 in HD) and catch-up and box sets including BBC iPlayer and Sky On Demand, BT Sport and ESPN HD, on a 500GB TiVo box, with unlimited weekend calls to UK landlines, all for £45/month.
The Big Daddy brings up-to-152Mbps broadband, more than 260 TV channels on the L package (with 56 in HD) and catch-up, movies and box sets including BBC iPlayer and Sky On Demand, Sky Sports and Sky Movies in HD, BT Sport and ESPN HD, on a 1TB TiVo box, with unlimited anytime calls to UK landlines, all for £95/month.
Virgin Media Broadband
Virgin Media operates its own communications network that’s completely independent from BT, and if you’re on the Virgin broadband network, then most of your connection will be over a fibre optic connection.
The network passes 48 per cent of the UK’s 26 million homes, mainly in urban areas.
Since 2010, Virgin Media has run two trials using telephone poles to carry new fibre-optic cables to rural areas, and in 2010 it confirmed it could reach more than 60 per cent of the UK’s homes using telephone poles and BT’s underground ducts.
Virgin has three 'up-to' broadband speed tiers: 50Mbps, 100Mbps, 152Mbps. Unlike ADSL broadband from BT-based providers like Sky and TalkTalk, cable’s speed claims are around 90 per cent accurate, so you get what you pay for.
None of Virgin’s connections are pure fibre direct to the home: the fibre-optic cables run to your nearby street-side cabinet, and the connection is completed over a high quality copper coaxial cable, which is much faster than the twisted pairs of copper cables used for ADSL. The network has been tested to speeds of 1.5Gbps (that’s 1,500Mbps), so Virgin has plenty of scope to keep increasing speeds.
You don’t have to take a Virgin phone line or line rental with broadband, but if you do, it costs £15.99/month and comes with free weekend UK landline phone calls. Contracts are 18 months with a phone line and 12 months without, and there’s a £50 installation charge, but it’s usually waived.
In the package
All Virgin Media broadband packages come with Virgin Media Web Safe, which includes Child Safe parental controls and optional filtering of harmful material, and Virus Safe which blocks dangerous sites to prevent phishing attacks and scams.
You'll also get F-Secure SAFE software which can be downloaded to up to five devices - including PCs, Macs, tablets and smartphones. Worth £80, It's free for 12 months, and then to keep it costs either £25/year or £7.50/month.
Online backup and storage is provided in the Virgin Media Cloud, with 5GB free and extra storage from £3.99/month for 50GB up to £26.99/month for 500GB. Virgin broadband customers also get a Virgin email address, and can have up to 10 more addresses.
Every Virgin Media Broadband customer also gets the Virgin Media Super Hub combined modem and wireless router, which has four Gigabit (1,000Mbps) Ethernet ports, and supports WiFi ‘N’ at up to 300Mbps. There’s a £6.99 delivery charge for the router.
Virgin Media Broadband customers even have free use of the London Underground WiFi network, which just happens to be operated by...Virgin Media!
The XL, XXL and 100 tiers also come with a six-month premium trial of online music service Spotify, which has more than 15million songs and can also be accessed on your phone or Virgin Media powered by TiVo digital TV recorder.
Fibre broadband up to 152Mbps
The introductory Virgin Media broadband speed is up-to-50Mbps, which costs £15.50/month with a phone line (plus line rental) and £26.50/month without.
Virgin Media up-to-100Mbps costs £20.50/month with a phone line (plus line rental) and £31.50/month without.
Virgin Media up-to-152Mbps costs £28/month with a phone line (plus line rental) and £39/month without.
National broadband up to 20Mbps
If you’re not on the Virgin Media fibre network, then you can get Virgin National Broadband and phone calls via a standard ADSL connection at up to 20Mbps, but you won’t be able to get Virgin’s TV service.
There’s no speed guarantee because it depends on where you live, but the maximum possible is a 24Mbps ADSL2+ line, which will give an average of 7Mbps. There’s a £36 installation charge, and it doesn’t include the Spotify trial and comes with a different wireless router.
The standard National Broadband package has a 40GB download limit and costs £21.99/month for broadband-only (you'll need a BT line), or £9.99/month with phone plus a lower line rental of £14.99/month (total £24.98/month).
An Unlimited National Broadband package is £27.99/month for broadband-only or £14.99/month with line rental (total £29.98/month).
Virgin Media TV
Virgin Media is the UK’s second-largest pay-TV operator, with more than four million TV customers. In addition to more than a hundred TV channels, Virgin Media has the largest on-demand TV and film selection of any UK supplier.
Virgin is also the home of TiVo, the ‘smart’ digital video recorder which learns your viewing habits and records TV shows you might want to watch without prompting (insert link to TiVo feature). Virgin is keen to take viewers from Sky, and has been busy adding HD channels, 3D content, and other features that take advantage of its high capacity broadband connection.
Virgin Media’s TV packages all come with TV on Demand, which gives you catch-up from the BBC, ITV, Channel 4 and Demand 5, including BBC HD, plus more than 3,500 other TV shows and box-sets, and access to Sky Anytime for any Sky channels included in your package.
There are also 11 high definition channels as standard: BBC One HD, BBC Two HD, BBC Three HD, BBC Four HD, BBC News HD, CBeebies HD, CBBC HD, ITV HD (England and Wales only), Channel 4 HD, Channel 5 HD, and Film 4 HD.
As with broadband and phone, there are discounts if you bundle TV with the other services, but they’re balanced by the costs of broadband and phone (plus line rental at £15.99/month) if it’s a service you didn’t want.
- More TV: The basic Virgin Media TV package comes with more than 70 channels for £11/month (£5/month with phone or £20/month with broadband and phone, plus line rental). It’s essentially the 35-channel Freeview HD channel line-up with extra channels including Sky1, Sky Living, Sky Arts 1 & 2, Discovery, Universal, Sky Sports News, and Eurosport, as well as 700 hours of catch-up TV from various channels.
- M+: Over 130 channels for £14/month (£8/month with phone or £23/month with broadband and phone, plus line rental). Notable additions include SyFy, Watch, GOLD, Cartoon Network, Animal Planet, and more music and film channels.
- L: Gets you more than 170 channels for £21.50/month (£16.50/month with phone or £31.50/month with broadband and phone, plus line rental). You'll add British Eurosport, Comedy Central, the full range of Discovery channels, and the MTV family.
- XL: Virgin's top tier has over 230 channels and 43 HD channels, for £26/month (£26/month with phone or £41/month with broadband and phone, plus line rental). All of Sky’s HD channels are included and you get Alibi, FX (+HD), all of National Geographic’s channels, Disney’s family of channels, BT Sport and ESPN, among others, as well as 3,200 hours of on demand TV.
Sky’s premium sports and film channels can be added to any of these packages, and there’s an extra £7/month to watch the Sky premium channels in HD (Sky Sports 1 and 2 only).
All of Sky’s Sports and Movie channels can be added for £34.25/month (or £43.75/month on the TV M/Big Easy Bundle).
If you want just Sky Sports, either Sky Sports 1 or 2 costs £17/month (or £27.50/month on the TV M/Big Easy Bundle), or you can have Sky Sports 1-4 plus F1 for £27.25/month (or £32.75/month on the TV M/Big Easy Bundle).
Film buffs can have one of two Sky Movies packs from £14.50/month, or both from £19.50/month (or £26/month on the TV M/Big Easy Bundle). Sky Movies 1 contains Sky Movies Comedy, Sky Movies Family, Sky Movies Classics, Sky Movies Modern Greats, and Sky Movies Drama and Romance. Sky Movies 2 contains Sky Movies Comedy, Sky Movies Action and Adventure, Sky Movies Sci-Fi and Horror, Sky Movies Crime and Thriller, and Sky Movies Indie.
If you're not on TV XL, you can add BT Sport and ESPN for £15/month.
All Virgin Media users can also order movies on demand from 99p each with Filmflex, music videos from 20p each with TV M+ and L (included with TV XL), and sign up to the Picture Box movie selection for £4.99/month.
Virgin Media TV boxes
The basic digital TV decoder for Virgin Media is V HD, which is free with any package and has a single TV tuner for watching HD or SD channels, as well as watching on-demand TV. It’s compact and has outputs including Scart, HDMI and a digital audio output.
Most Virgin Media newcomers will probably take the TiVo ‘smart’ digital TV recorder (full name Virgin Media TV powered by TiVo). It’s available with either a 500GB hard disc (which can hold 250 hours of standard TV or 50 hours of HD) or a 1TB hard disc (double the capacity). They both cost an extra £3/month, with a £49.95 ‘activation’ fee for the 1TB version.
TiVo has three tuners, so you can record two channels while you watch one live, or record three channels while you watch a recording. It’s also got a 10Mbps broadband modem for accessing services like the BBC iPlayer and YouTube. You can set up typical recording features like a ‘Season Pass’, which records every episode, and the programme guide is very easy to search for shows, either on live TV or inside Virgin’s on-demand TV library or your recordings.
What makes TiVo different is that it automatically monitors what you record and looks for similar programmes or films you might like, and either records them or creates a list of suggestions. You can help it by rating TV shows with the unique ‘thumbs-up’ and ‘thumbs-down’ buttons on the controller, and by setting up Wishlists of your favourite actors, directors, writers or shows to watch out for.
Virgin Media Phone
On the Virgin Media cable network
Landline phone services from Virgin Media are only available bundled with broadband or TV, and start with line rental at £14.99/month.
This Talk Weekends M tariff includes weekend calls to UK landlines, Virgin mobiles, Virgin directory enquiries and 0870 numbers, with free voicemail.
The Talk Weekends & Evenings L tariff adds £4.60/month to your bill for unlimited calls every evening and all weekend. The Talk Anytime XL rate costs £8/month for unlimited calls all day, every day.
Right at the top, the Talk Unlimited Extra XXL tariff delivers unlimited any time calls to UK landlines, 0845 and 0870 numbers and all mobile networks, for £15/month.
Outside the Virgin Media cable network
If you’re using Virgin Media National Broadband because you’re not on the cable network, you can also get the Talk Weekends M option free with line rental of £14.99/month, or the Talk Unlimited XL plan for an extra £3.50/month.
For £2/month you can also add reduced call rates to international numbers for Australia, Austria, Belgium, Canada, China, Cyprus, Denmark, France, Germany, Greece, Hong Kong, Hungary, India, Ireland, Israel, Italy (including Vatican City), Japan, Luxembourg, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, Spain, Sweden, Switzerland, Thailand and USA.
Inclusive calls apply to the first hour of direct-dialled local and national geographic voice calls only (numbers beginning 01, 02 or 03). Weekends cover all day Saturday and Sunday, evenings are 7pm-7am.
Outside of your inclusive period, UK landline calls cost 9.94p/min at all times. Calls to Virgin mobiles cost 19.35p/min daytime and 14.25p/min evenings. 0870 and 0845 calls cost 10.22p/min at all times. All chargeable calls have a 14.94p connection fee.
Extra features costing £2.05/month are Voicemail Plus (remote access and personalised greeting), Ring Back When Free, Caller Display, Quick Dial, Call Divert, Call Barring, Call Waiting, Reminder Call, and 3-Way Calling. Anonymous Caller Rejection costs £2.55/month and you can have any two or more features for £3.60/month.
Virgin Media User Reviews
"A great service if you live in a fiber optic area.. we do not. As such, the free router we were send with our 'unlimited' package does not support speeds required for multiple computers to game or stream video. And if (God forbid) multiple people in a 4-person house try to use the internet at once, it drops every half hour. Absolute rubbish. Switching to Orange."
"sky lot cheaper and more channels virgin is more exspensive with less channels"
"I have virgin broadband 30meg connection and have had no problems with it. I frequently get over 20 meg via wireless on an old laptop my wife gets upto 25 on her newer one... great service and when I have had problems customer services have been very helpful"
"Been with Virgin since NTL days and generally happy with their services.Any problems with broadband they have sorted well.Had a few speed problems after Christmas but now getting average 99% of my current 10MB speed which very few friends of mine can say for their ISP's ! The 'free' upgrade to 20MB some time after october this year will be welcome if I get the same % of speed as now. Very happy with my TV XL package -especially the 23 HD channels at no extra. On demand TV and films are good and its great to watch some films in HD quality without having to put up with idiots using their smartphones in the cinema/having conversations/eating noisily. I also have a Sim only deal that after a year they doubled my minutes and REDUCED the price by £2 a month so very pleased at that ! I have the V+HD box which is now getting long in the tooth but I don't think the additional charges for Tivo are worth it for me on my income. "
"50Mb broadband is brilliant and has made our working lives so much easier and each time we've had any problem, an engineer has come out to fix it in no time. They're only let down is their telephone customer service which could be improved. It can take ages to get through to a human and when you do, you're often passed on to various departments before finally receiving help and they can't always solve the problem."
"virgin are really good for most of the time. i have internet, phone and tv. i have the tivo box which is great. problem is that i often lose my channels and have to turn off and on then wait for ages until it seems to reset itself. it seems to be happening more just lately. the actual service is great, the channels are great, internet speed, and so on. just these blips are really annoying. "
"Used to have cable service and was well pleased unfortunately my new home doesn't have cable and the service is OK not the cheapest and could do better would be the summary"
"I have been a virgin media customer for many years. I am happy with the service and price and would would recommend."
"Virgin are brilliant for what they provide (when it works!) a few times my internet has gone down and been off for a while but apart from that the tv and landline service has been top notch, would definatly recommend!!"
"Good quality and reliable, not the cheapest but one of the best, broadband speeds are amazing and I have never failed but be improessed with the service."
"I Have used virgin now for years They have a great ethos. that is sadly lacking in other companies today.. The Customer always comes first.. Together with exeptional over the phone customer service. Only cements why i will never change from them "
"I am happy overall with Virgins service. I have the tv XL, 50mb Broadband and telephone service package. However, I'm beginning to despair of ever getting the speed i'm paying for no matter which provider I'm with. Its very rare to get the full 50mb with Virgin and on most occasions i'm getting under half that. Most evenings the internet just stops and the answers i get from Virgin are that its the time of day when everyone is using the internet. Just excuses and if I'm not getting 50mb i shouldn't have to pay for it. That aside, their customer service team are very polite and friendly. The TV service unlike sky is uninterrupted and good value for money. Its not cheap, but what is these days. I think if you're going to choose a provider for a package of all your needs, virgin is the place to go. No provider gets it all right all of the time and Virgin seem to get it right most of the time."
"We have TV, broadband and phoneline with virgin and have encountered few problems withe them - their customer service when going through to sales or upgrade department is immpeccable - unfortunatley their customer service for technical enquiries (outsourced abroad) could do with tightening up - advisers clearly reading from script and seem to have little technical expertise other than a troubleshooting guide. In terms of what I get for my money though I am happy - I have a TiVo box which is brilliant and something I could now not be without and their broadband is fast and efficient. I have recommended virgin to family/friends and will continue to do so - it is rare that I have had to call their technical department so the fact that they can be improved has not detracted from our overall experience with virgin and I will continue to use this provider. They are also very accomodating in giving you a better deal when your contract runs out to ensure they keep your custom - but you have to ask! "
"I actually love Virgin Media! I've been with both Sky, and BT, and i've experienced the fastest broadband with Virgin Media! Their customer service is excellent, each time I phone up I'm through within 3 minutes and have always had somebody really helpful! I've been with them for a few years now and have of course had Sky knocking at my door asking me to change to them, a quick call to Virgin and they offer me a really good deal..TiVo with free installation and only £3 a month extra - so yes I stayed with them, and by the way...TiVo is fabulous!!! I'd give them a 10/10 and would recommend Virgin Media to anybody."
"The service is very reliable, broadband speeds are good and I like the free catch up tv. Getting Sky Sports on top was expensive though."
"Great broadband speeds and very reliable, TV has good selection (XL package) but samsung receiver has awful navigation and the pausing and rewinding function is slow and can lead to unexpected pausing and juddering especially if your time behined live tv is less than a minute. Catch up TV (bbciplayer 4OD etc) is excelent though, slightly slow to navigate but comprehensive content. "
"ok service, sometimes lose connectivity. Not the cheapest but is the only service provider in my area."
"We decided to go with Virgin Media due to only having NTL phonelines in the house we had rented out. As students we wanted the cheapest option and that was not to have BT put in a new phoneline! Virgin was our only option but it had good coverage and we got ourselves a fair deal-12 months for XXL package at £22.50 for three months and £28.50 after that. Internet in the evenings is slow, but living in a student saturated area we kind of expected it, although I half suspect there is some throttling going on. Anyway, the area is due to be upgraded to fibre optics in July so that will sort it out I think! Can't fault Virgin on their customer service, set up is virtually free-pay £25 and redeem it against your first bill--very quick and easy. We had internet the same day that we undertook the contract. Only issues are; them putting the price up on our contract to £30 a month and the speed not being great in the evenings. My parents also have Virgin and their internet is superb 24/7 so I know it's an area issue! "
"good service so far, values for money and fairly fast"
"I have broadband with virgin, and have for several years. The service has usually been good, with UK based contacts. However, i have also experienced the bad - tried to 'take my services' when moving house - took nearly 6 months! have also had several short, sporadic instances of downtime."
"I have been using Virgin media for my phone, tv and internet since November 2011. Good points are: Lots of channels access to catch up on demand access to pay per view series links recordable phone answering service easy to use easy to remember number Bad points: Slow internet even on XL stuttery tv menu customer service rubbish very very expensive just increased cost of package out of the blue "
"we had virgin in our previous property, it was great... then we moved. 5 installation engineers and 5 different set top boxes and not one could provide us with tv services!! we kept the broadband and have had no problem with this but the tivo box was an absolute nightmare would NOT reccomend tivo"
"I feel taht we get a good deal with virgin we get 60mb broadband and vip package for television and telephone,we also get multiroom discount which brings each room down to £5.we have got tivo hd channels also a v+ box and 2 standard hd boxes upstairs all for under £110 a month.only problem i have found is with the Tivo it takes about 2 minutes or more to load in and i feel that the v+ works alot easier..yes you get facebook and twitter and other things on tivo but i feel dissapointed"
"Clear website, quick response to questions and continual improvements are the good points. A minor downside is slow periods at peak usage times. "
"I have the full package from virgin and wouldn't change to any other provider. Best value for money around considering the high level of service provided. I'd recommend virgin to anyone. "
"been with Virgin for 10 years now, when it was cable/blueyonder. I have a superhub, XL tv, unlimited phone calls and my mobile with them. Can't recommend them enough, broadband is excellant, as is the TiVo box and they always give me a good deal if i'm not happy. They're online tech support is good too. Good value for money!"
"Broadband speed is very good. The basic tv package is - well - a bit basic but better than just terrestrial tv. I feel the tv/phone/broadband package is good enough for someone like me that doesn't watch tv much. If I did I would upgrade to one of the other tv packages that virgin offer. Staff at the Virgin shop where I bought the package were knowledgeable and nice to deal with and installation was efficiently dealt with."
"When this works it is a really good service however over the last six months we have had increasing problems with the internet. We were at 10mb then increased to 20mb (for less monthly charge???) and it worked ok for about a week but we are back to having slow connection/losing conntection on a regular basis again. Engineer is due in 2 days time. I have found the customer service excellent though"
"Virgin is relatively pricey but the service is almost continually excellent. No issues at all with phone or TV services (we're on the XL package) and while we occasionally have internet 'blips' - periods of an hour plus without service, that only happens once every 3 months or so. Broadband speed on pingtests is almost at the advertised speed for our area (20mB) and we're on the list of places with promised upgrades in speed. No issues really."
"never had a loss of connection with the broadband, tv is excellent, i love on demand and iplayer which you use on your telly. brilliant, would never switch. You get more storage space on virgin+ which is always handy!"
"Virgin Media's broadband is the best i've ever had, been with them for almost 10 years and would not consider going anywhere else!! My only bother with their broadband service is their 'Superhub' which sometimes needs 'restarting' but most of the time it runs great."
"Great service, had an unusual fault that took a while to fix but had personal number to engineer who came out day/night and even on his day off .. exceptional !! No Complaints from me !! Easy to chat to and polite helpful C.services and always offers to save me some cash"
"Very fast connection. Reliable, connection has only dropped once due to a fault and this was resolved within an hour. Broadband speed due to be doubled soon!"
"I am generally very happy with Virgin Media, and have been with them since they arrived in the area as a service provider. I have TV, Internet, Phone and two mobiles (son and husband's) with Virgin. They are good at customer service and will go out of their way to fix any fault as soon as possible on the TV or internet connections. Their standard of employees is generally good. Virgin Media will revise your package if you contact them to tell them that you want a better deal! I used the example of their mobile deal as leverage with Orange to get a better deal on my own mobile! I would recommend Virgin and wouldn't go back to my previous provider!"
"Great service and very fast broadband. Never had any problems with them and would highly recommend the phone and broadband. The basic tv is fine with a v+box and the on demand service you have all the tv you need."
"Excellent ! Broadband speed is consistent and reliable due to be upgraded soon?. The catch up TV is fantastic compared to Sky's, Never had any problems and can't see why anyone in a cable area would choose Sky instead?"
"I have been with Virgin/Telewest for many years and have often thought of trying one of the other providers but they cannot match Virgins internet speed. I get my TV ,Phone and Broadband through Virgin,the broadband costs me £25 a month and the line rental and phone calls are approx £25 again,but with this package i do get the basic tv free.( i only got this as i threatened to leave) They do look after new customers better than their old customers and have just put the price up another £1.50,The itemised phone bill includes a lot of calls under the limit of 50p so you just get a running total. All in all it's a good service but you get better deals as a new customer. "
"I have to say that I love it one day....and a little less the next. I have had to have the V+ box replaced twice in a year. They happily come out and replace... but I lose everything that I have recorded there!. That said I like my V+ box and the service is fast for my broadband and reliable for my Phone. I find the TV service VERY expensive so don't have all it's services which is sad. I like Virgin as a supplier, but I would say they are greedy !"
"I have to say that I love it one day....and a little less the next. I have had to have the V+ box replaced twice in a year. They happily come out and replace... but I lose everything that I have recorded there!. That said I like my V+ box and the service is fast for my broadband and reliable for my Phone. I find the TV service VERY expensive so don't have all it's services which is sad. I like Virgin as a supplier, but I would say they are greedy !"
"Been with Virgin broadband for many years now,about 3 years ago I move my phone with them and subscribed to the Tv channels Never had problems with them and Tv package easy to set up Would highly recommend"
"Virgin Media in my area is absolutely fantastic. The speed is great, the only minor downfall is the occasional time it goes down and the pain it is to get through to their call centres to sort issues out. Other than that and its a minor thing its a great provider."
"Their internet always gives me the speed advertised and with no limit on the amount you can download the boundaries are endless The catchup TV service while it has plenty of good content, the consistancy of regular shows always being available has of late been patchy"
"No real problems, service good, just a little more pricey than other providers."
"We have been with Virgin Media for4 years now and have their TV, landline and broadband basic bundle. It really is very good, we've never had any issues whatsoever and the price is reasonable too. To upgrade is a bit out of our financial capabilities at the moment and they were not willing to give any special offers when we spoke to them. We wont be changing anytime soon but it would fab of they could do a multiroom deal and maybe offer longstading customers like ourselves some kind of discount for upgrading to the next TV and broadband level."
"In years past Virginia left much to be desired. Now I'm glad to say Virginia have picked up the pace and now are next too Sky are the leading brand for digital providers. Maybe just a little ahead in some aspects. The broadband is lightening quick. The phone standard really as most people use mobile. Mobile is getting better with free Virgin mobile to Virgin mobile and good cheap customer contract deals. TV is really good could be better. On demand freezes, box reboot once in a blue moon. Delayed reaction to remote commands. Other than these faults a great service."
"No fuss, no problems, effective customer service. Some periods of downtime but that's the only downside"
"I have never had any problems with Virgin broadband or telephone, the TV on demand facilities often fail late at night, but are usually rectified when resetting the V+ box. All good here"
"Only had one problem with broadband which turned out to be my Belkin router. Had trouble understanding the person on the help line, but bought a new router and it has worked fine since then. I use the freeview TV channels only. "
"Fantastic customer service, great internet speed. I am very satisfied and am very likely never to change providers."
"fantastic service, lot's of cool little features that make it better than sky, plus the internet speed is amazing for running iplayer etc through the tv. do wish you could delete by folder though!"
"Great service. Fast & reliable. Help line very informative with good advice rather than just "turn it off and count to 10 & turn it back on". Been with them for years and have no complaints."
"Pros - Good speed; Good TV content; Brilliant TIVO. Cons - Electronic program guide has very poor navigation; HD lip-sync is often out. "
"Good prices but On Demand availability is unreliable as sometime the service is 'too busy' in my area."
"The broadband works well most of the time, though sometimes goes down for periods of up to a few hours. I have found customer service poor, charged incorrectly and given wrong information. Not very competitively priced either."
"Virgin media service is good in my area (birmingham). I do find that virgin on demand is slow though and sometimes isn't avaialble - i have to switch off and on to get it. Broadband is OK - bit slow at th moment, but might be my computer. Faults are sorted out quicly by virgin. I have phone, TV and Braodband and no real problems with any of them"
" Been with them over 10 years, I find Virgin an Excellent service Brillant speed reasonable price. The only problem we ever had was when we upgraded to the highest Broadband package years ago and we lost internet completely for two weeks until it was sorted. "
"good support, in the year we have been withthem we have had 1 incident of downtime, which we were credited for. run 1 wired and 3 wireless devices from the broadband with no issues at all. helpful, friendly and good value for money. adding mobiles to the set up this month also :) "
"We have been with Virgin Media (NTL/Telewest) for 8 years this year. As yet we have found no reason to leave. We currently have an XL package with TV, Broadband and Telephone, we have a second box upstairs as well. So far, year on year I have received a discount from Virgin and am now paying less than when we originally set the service up, which is fantastic. I can only remember a few times where there has been an interruption to the service and where it was for more than a couple of hours, I've contacted the customer services and they have given me a deduction off my bill or given me movies for a month. The customer service is great, they are always helpful and offer me ways to save further on my bills. We only use the telephone line rental for weekend calls as we have mobile phones with plenty of minutes. Only thing I can complain about is the cost of the filmflex movies, but once you add on the cost of going to a videostore, paying fuel and any late costs, it balances out about the same."
"Great cutomer support and speeds. Only deducted one star due to the occasional downtime."
"Great cutomer support and speeds. Only deducted one star due to the occasional downtime."
"Great cutomer support and speeds. Only deducted one star due to the occasional downtime."
"Great cutomer support and speeds. Only deducted one star due to the occasional downtime."
"When everything works it's fantastic, and it nearly always does work. I've been with them since the early NTL days (10 years) and in that time I've had only two interuptions to my flawless service. On both those occastions the customer service was dreadfull though."
"Very happy with virgins services. For the first year I paid a adequate price for my broadband package, no connection charge and quick call out to get me connected. After the first year I got a call to say I could now receive my broadband half price, I was chuffed, since then I've been paying I very good price for an unlimited broadband bundle. I've never had any problems. Been with them 4 years now. Would recommend to a friend. Broadband speeds in my area are worth the money I pay, and service is always worth it too. "
"The service is good but the cost, particularly for the TV, is much more than when we were with Sky. We had no choice but to switch when we moved to a flat. Broadband is much improved however. Have not had to deal with customer service myself so cannot comment on that."
"I have been a customer for a fair number of years now and will be for many more virgin offer the tv,phone and broadband deals by far also their after sales team are very kind and helpfull and most of all the product is the best +++++++++"
"been with virgin now for 10y as they they where ntl and cannot say a bad word against them. the broadband is faultless every time i try a speed test i get exactly the speed i pay for. it never drops the line what more can i say"
"Generally i think V.M are good. Where i live we have fiber optic cables meaning that we have a V fast internet. However i do feel we lose our connection quite a lot and in 5 years we have had 3 internet connection boxes. Price is a tad high too but for the speed its worth it"
"Extremely happy with the service provided by this company, the only time we have had problems it was sorted very quickly"
"You get what you pay for generally, my only gripe is that the prices are about to go up yet again ..."
"been with virgin (and ntl before that) for almost 10 years. excellent provider, for all products (i have tv, landline, mobile and broadband). calls are cheap, excellent choice in tv packages and service and amazing broadband (always get around 90% or more of the speed i pay for (currently 50Mb being upgraded to 100Mb for FREE!). mobile calls are cheap and fairly good coverage, no complaints here either!"
"Fantastic speeds can be reached with Virgin Media but only if the SuperHub has its settings changed. I am currently on the 30MB service and, using an Ethernet cable, I get speeds of 31MB. However, the wireless awful and sometimes the ping isn't great. The price is unbeatable for what you get and being a student, the 9 month deal is amazing. Other than that, it would have had 10/10."
"Been with virgin since they first came out . There internet speeds really are THE BEST . I have tried other networks and they really dont compare to Virgin . Very reliable and very friendly customer service ."
"great service and fast broadband. never had any problems with them and would recommend the phone and broadband sky have a better range of channels, but basic tv is fine and you get the on demand service that is top notch"
"We've had Virgin Media ( NTL) for years. The Broadband service appears fast and mainly reliable. Never had any reason to complain."
"Price keeps going up for exhisting customers ( so new ones can have everything cheaper) . Don't except they could have a problem there end. Slowed down dramatically at times. Have to pay for new equipment when want to up grade. Again free if new customer. Don't mind paying more monthly but refuse to pay £30 - £ 50 for them to press buttons to connect."
"quite reliable but slows down at various times - just waiting for speed to be doubled so hopeful will make all the difference"
"Generally good, but some communication problems. At least they can send stuff to work address so you don't have to wait in for kit. Not impressed by recent price hike and time restriction for eve calls"
"Had terrible customer service on near all accounts, Downtime seems to be quite frequent compared to others too."
"I am happy with virgin media.broadband is fast enough for me and increased speed is promised.I have a bundle deal with large TV ,cable,telephone line and broadband . Hope my luck holds."
"Good service, customer service is average and you can get good deals out of them if you speak over the phone."
"Very good broadband speeds, Phone ok, TV expensive, Overall fair but needs improving especially deals for existing cusomers "
"Been with them for about a year. When it's working it's fantastic, but occasionally the internet just doesn't work. TV is good, particularly like the catch up function. We don't use the phone much, so can't really comment on that."
"Fast and reliable service with benefit that speed to double shortly."
"ok but offers needed for longterm customers also my old system needs speeding up"
"I like virgin media, the cost is fair, they provide good tv phone and broadband package and they are always available to call if you need assistance. "
"Been with Virgin for about 4 years. On the whole they are good, the broadband is excellent, the TV services are pretty good, the only downside is the fact I have been spammed constantly since I signed up by Virgin Mobile, asking if I would like to add a mobile phone to my tv/broadband/landline package. Saying 'no' every time hasn't stopped them asking about once a week. On the whole, customer service not good (although the engineer who did the instalation was lovely) but, as long as you don't need anything fixed, it works very well!"
"I've been using Virgin Media for 3 years now and I've never had a grumble. Moving house has never been an issue either, they've always been prompt to arrange the re-connection with free box / router upgrades. Their broadband service has always been fast. I started off with 2MB broadband line which was then upgraded completely free to 10MB, later into the summer it'll be 20MB - who could complain about that? Sure sometimes their services has been down for maintenance but life does go on beyond the digital world. Top notch service in my opinion."
"We have had virgin media for around 5 years and have been very happy with the service the big benefit for me is the broadband speed as with 4 children and many wireless devices it is always able to provide a speedy service"
"Would have been 5* easily but recently intermittently dropping the broad band signal (maintenace work) which is really frustrating. Normally an excellent connection and down load rate, although I don't measure download speeds. They are good enough for me, usual throttling at peak periods when maximum loading from users. Although I accept this peak load throttling as a fact of life I'm not really happy about it. Recently I had to help a friend (in his 70's) set up a new laptop on his Virgin broadband. Unfortunately he had lost his log on details for his WIFI. He phoned Virgin and passed me the phone. Superb support service where the lady at the other end of the line talked me through things and took remote control. It was like being in the office with your own IT support. Literally a few minutes later and WIFI was fully working (and pass word duly logged). Broadband service is good but the back up service, for me (& my friend) was first class."
"Fastest in the UK, always getting faster for no extra charge and i've never ever had any problems as far as I can remember and I've been with them for so many years!"
"I have been with Virgin for 4 years. Stable and reliable broadband, Stated download and upload speeds very accurate. TV service very good, especially with the new Tivo. Customer service has always been good, when talking to a UK based operator, and problems are fixed quickly."
"I went back to Virgin after suffering BT for 2 years. The service is solid, and have had any issues dealt with Very quickly, usually get NE england call centre. Occasional blips in system, but I get that at work as well. Overall way better than BT, but that is not hard."
"Been with virgin for about 3yrs and very easy installation and reliable to date. Customer service could do better, they like to pass you to the wrong department alot."
"Been with them since they took over NTL. Works fine most of the time but speed a bit erratic and router loses the wifi signal very easily. When you hit a problem then things are not so good. Support unresponsive when reporting problems by email. Have been accidently disconnected from the street connection box on a couple of occasions. On one occasion a problem was attributed to a snail! "
"Never had any real issues with virgin media,any problems easily sorted with helpline,broadband never drops out,only issue price going up again in april"
"Happy with overall service. If anything does go wrong though I don't think they are as knowledgeable as they used to be once upon a time. Spent a desperate morning on phone to overseas call centre to put right such a simple problem with email. I would say great as long as you don't have to ring them."
"I am very happy with Virgin Media. The cost is competitive and the picture quality and broadband speed is excellent. The phone service is not great in my area. I have always received good service from installation through to when I have called their service centres which have always been UK based in my experiance. I would recommend Virgin Media."
"Been with Virgin for over 3 years now and have 3 accounts with them. Top quality Broadband. I get the exact speed they offer. Service is as goos as it gets, Only negative is the price, but I suppose you pay for what you get."
"I've had the Virgin Broadband service for nearly a year and up until the last 2 weeks I would have given it 5 stars. The installation was a breeze and the broadband speed has been good throughout. However for 2 weeks i've had an intermittent connection. After phoning up 4 times, I think it has finally been solved, but I had to keep pushing. However all-in-all i'm happy with their service. "
"Generally pretty good service, although let down by having a non-UK call centre, so it always takes longer to explain the issue. Also, not amused when I was once told that they'd taken the TV and broadband services down in my area for routine maintenance one Saturday evening.... I suggested maybe early morning would be less disruptive for customers, they didn't seem to understand....."
"I have been with Virgin for 6 months now. I am very happy with them, broadband is fast and TV crispy clear."
"I think Virgin is unbeatable because of the super-fast broadband and now Tivo. Have been a customer for years and cannot imagine switching. "
"I've been using Virgin for a few months now and I'm impressed with their service, their broadband speeds are excellent and I've been impressed with the quality of their TiVo service. Any issues I've had have been addressed quickly. "
"Broadband service quite good, tv service good as long as you dont mind the box reseting itself in the middle of a film, get an engineer and hear the most ridiculous excuse that its to do with low voltage light bulbs, try upgrading and be told when to expect the new box, never turns up on time and advisors are good at telling lies, especialy when their shift is ending"
"I have found Virgin great since switching from Sky a few years back. Love the on-demand content which comes with the service. My box is getting a little slow - my only gripe. But no going back."
"I loved Virgin Media as an ISP. The only reason I stopped using them was because my new house didn't have the option for cable. They were friendly, professional, efficient and provided the whole shebang - phone, tv, internet - for a decent price. They lose half a star for not covering more of the country with their super cable connection!"
"Have been having a lot of trouble with Virgin recently. Plus: Speed is good as promised (upgraded to 30 from 10, and speedtest shows that I have correct speed most of the time) Minus: New router (superhub) is pure rubbish. Almost no configuration, (they dropped out all advanced stuff). Very unstable and unreliable, drops out a lot. I almost never had router up time longer than 36 hours, had tor restart everyday. "
"We have been with Virgin for over 7 years. My husband is a software engineer and understands hardware (he can build a computer). So when we have an issue with the broadband, usually we can take care of it ourselves. When it isn't, we go to Virgin Tech. Their tech support is good about 50% of the time and when they are good, they are very good, when they are bad, they are very bad. Case in point, our internet went down 4 times in the past year that we could not sort. Two of the times, their support team reset things on their end. The other two times, they had to send out technicians who ended up saying that they should have upgraded our router years ago. Pros - fast fast broadband (most of the time). Cons - price - its not cheap, we have the XL package. - tech support is unpredictable. - you have to call to check your package and see if you are getting everything that you are entitled (we were supposed to have a V+ automatically with XL package, but didn't get it for three years because we did not know). "
".Did not start well because they installed it 1 month and a half late!!! There were new problems everyday and everyday there was a new engineer coming home ! I suscribed to an all-round package in August and I have been quite satisfied apart from the installation: good broadband speed and TV (a shame international calls are too expensive) "
"Bandwidth OK, though not great during university term time (search BS6 virgin bandwidth). Costs: getting worse. They promise free upgrades, but bump up prices first. The bundles may be better value, but their phone line charges are excessive -and calls worse. It costs more to call many numbers on the landline than the phone. I'm going to switch to BT Inifinity for better price/performance"
"I have recently switched from o2 broadband to Virgin, and the difference is night and day! I'm now getting 33Mbps vs 1.2Mbps with the promise of my connection speed being doubled before the end of the year, fantastic!"
"We have been with Virgin Media since it took over NTL. The broadband service is very reliable and fast and on the few occasions we've had problems they have been dealt with quickly and efficiently. My only criticism is that they are more expensive than competitors but then, having talked to friends, they are also more reliable - you pay your money and you make your choice!"
"I am happy with my service and package from Virgin especially since they are upgradeing my internet speed for free."
"Regularly getting 45Mbs and over on an up to 50Mbs broadand - supposed to be upgrading to 120Mbs later this summer but if its anything like their customer service I won't count on it. Have had no end of problems with their TV service - have had maybe 6 outages in last 12 months and their on demand service regualrly fails in the evening when other people are streaming - don't even bother to try and stream HD programmes in the evening"
"Always get good service and it rarely cuts out. Would perhaps like it to be quicker for the money we pay but the upcoming upgrades should sort that. "
"Happy enough with the phone & broadband speed, but not happy with the price. Not impressed with their latest wheeze - we'll double your broadband speed "for free", then 2 weeks later get a letter saying cost is increasing (yet again)."
"Great service from Virgin Media - we've been with them for over a year, and found that the Tivo box and the internet speed are really good. Only had one or two problems in that time that have always been resolved quickly. Looking forward to the upgrade in speed soon!"
"Little fuss with this provider, do find the optic broadband not quite as fast or as reliable as I would have hoped at 20mbps. Engineer also left property without bringing wifi router but virgin were apologetic and quick to rectify."
"Very happy with virgin media. My broadband speed is consistent and those not fall below what I pay for. The TV and Phone service is just as good, I have rarely experienced technical problems with virgin."
"Started well but broadband speed slowed significantly whenever a new, high speed bracket was released and advertised - not a coincidence!"
"I have been with Virgin M for 4 years. Fantastic service and support. Broadband is fast and quoted speeds are near fact not fantasy. Due to double soon free of charge !! Would, and have, recommended to family and friends."
"The TV/phone do what thet say on the box. Don't really use either enough to notice many faults. The broadband is adequate. Speed can drop sometimes during peak periods. From time to time the connection drops and cannot be reconnected to. This can last up to an hour sometimes. Help desk not much help tbh. "Reset your modem...blah...blah" . Which I would never thought of doing 1/2 a dozen times before calling......................"
"Been with Virgin for a long time for broadband. I guess that in itself says quite a lot, but for ever I've been frustrated with the poor performance with anything streaming such as iplayer or youtube. Also, more recently it seems to be needing disconnecting and re-connecting more than it should where the connection is totally lost. "
"Our internet service from Virgin is best described as an ageing donkey. I can't hold Virgin entirely responsible for our shocking internet speeds (it's not their fault we only have copper wires in our area), but I can certainly hold them largely responsible, due to the bandwidth throttling I am fairly sure is taking place, and the lying that is definitely taking place. Our internet speeds where in the region of 8-14 Mbps, and then declined to around 512kbps after a few days. A year on, and we only get 512kbps. Virgin's customer care approach is to just tell us we are wrong/accuse us of lying about the speed we are getting, claiming that they don't cap or throttle on our plan, even though we know full well something is up, because it used to be MUCH FASTER. Downloads from newsgroups or torrents (all legal content, of course!) cap at 512kbps. We struggle to stream iPlayer and youtube. The internet frequently kicks everyone off, like a cantankerous old donkey, and resolutely refuses to go anywhere near as fast as we pay for. Would not recommend, though I have heard that on Fibre Optic lines their service is outstanding."
"Its belting great for downloadin and streaming !! I have 10 meg and is fast enough !! They doubling speeds soon at no cost so its all gravy :)"
"Pretty good speeds, slows bit during peak hours but thats fair enough can still stream tv, films etc. They are upgrading us free of charge soon too. We wanted an extra box upgrade and they purely charged us £20 for delivery for a brand new HD Virgin plus box when I was expecting to be asked for a hundred quid. Very impressed overall, plus the Virgin on Demand service beats Sky service easily"
"Unfortunately, I have had nothing but problems with Virgin Media. Slow speeds and shoddy customer service. I could put up with this if it weren't for the £45 I was paying out each month."
"the broadband service is fast enough but the supplied router keeps dropping the wireless signal. The price is high and we have to use BT (no cable in area) lines so have a hefty line rental charge to pay."
"The broadband delivers 99% of the advertised downstream speed. I couldn't ask for more in that regard. However, the upstream speed is fairly pathetic, usually less than 500Kbps on my 30Mbps package. Unfortunately I'm currently going through one of Virgin Media's fairly frequent (in my area) rough patches. Inconsistent/intermittent connections paired with frequent disconnects. Virgin tend to put a discount on your bill if you complain about these problems though, so it's not a complete loss. In regard to the TV package, it's excellent. Perfect picture quality for most channels, though some channel owners who seem to have opted for minimal bandwidth in favour of providing more channels tend to have blockier picture when any kind of fast motion is introduced. The On Demand content is brilliant and offers an excellent selection, but suffers from similar low-bandwidth problems, probably due to multiple re-encodings of the video streams."
"I have been with virgin media since they were NTL and i had to buy my own cable modem. My connection is generally quite good however there are intermittent problems which seem to recur randomly and only get resolved after i call them to book an engineer - The problem then miraculously resolves itself before the engineer is due to visit and they cancel the visit.. Another reason I give it such an average score is that when I do have a problem I feel the customer service is pretty dire and the constantly looped single song hold music is infuriating to say the least. I think if I am being honest the only reason I don't switch is several family members are pretty attached to their email addresses! As stated in a previous review I do feel they can be a little sneaky with the billing too so if you are with them make sure you check carefully what you are paying for.."
"I have always found Virgin media to be consistently good service and reliability, I have read a lot of negative reviews in the past but for anybody checking out these reviews go with Virgin media without a moments hesitation, you will receive not only the fastest broadband speeds but I feel the most consistent, I have used them now for 10 years, with a break in between while I tried some other ISP's, more fool me, it was a nightmare to be honest and had me running back to Virgin"
"I've been using Virgin cable broadband for several years as my home is too far from the exchange to get decent speeds via BT. To date it's always been reliable with no breakdowns. However, the 10mbps service isn't as fast as I hoped, although that could be issues with my pc set-up etc. Altogether Virgin has been the best ISP I've used with regards speed although it isn't the cheapest. "
"I've been using Virgin as a (cable) broadband provider on and off for several years and while their service has had some occasional rough patches, it has generally been very good. I'm only on a 10Mb connection at the moment, but I do get almost 10Mb out of it (none of this "up to" nonsense common to DSL lines) Historically, I've found BT's customer service to be better than Virgin's, but I've only needed to contact them once in the last year and they did get things fixed almost on time, so I'm happy enough."
"I have to say I have not had a problem with Virgin Media. I find their prices competitive and the broadband speeds we receive with the Cable connection are fantastic! We are supposed to be up to 20MB and hover around 19MB even at peak times. The TiVO service is excellent as well and worth the switch on its own. Would highly recommend."
"Great service, Broadband is fast most of the time. Love the TV XL Package, a lot of great services included in the price including lots of HD channels and some 3D shows."
"I love and hate Virgin when its good its great when its bad its stressful I have a tivo box which i would say is the best thing about virgin loads of room easy features well worth the extra dosh every month ... the downside is the internet can be slow and cut off as we are on the lowest package but this is getting upgraded for free so i am very happy virgin do free upgrades quite a lot "
"I have received phone, internet, and TV from Virgin for about 4 years. The overall experience has been average and the price expensive. They sneak in lots of hidden costs –I signed up for 3 services for £30 but I’ve never had a bill under £35. I’m looking to move to a cheaper deal. The broadband speeds are ok but not amazing, and they vary. My parents have quicker speeds with BT. The worst thing is the customer service when you want to complain for have a fault – you generally speak to someone in India and every time I’ve called I’ve ended up arguing with someone and I’m a reasonable person. The worst was when I moved house and they tried so add loads of costs, then when the wireless didn’t work they tried to force me to sign up to a extra service for pc support. I phoned a friend that works in IT and he fixed the problem over the phone in no time. Virgin aren’t the worst company ever but I don’t trust them. "
"Have never had a problem with their service and the only gripe is the customer service but as there has never been a problem I have had rarely had to call them"
"I have been with virgin media for about 7 years now and have everything with them, including mobile phones. My time with them has not been all plane sailing especially on the Tv front and they do seem to put prices up quite frequently. I only am with them as is convenient to get everything from one supplier. There broadband is excellent however."
"Broadband rarely goes down and is usually at advertised speed but customer services are useless. I tried to report a fault and all they said was there were no faults in the area. Walked down the road and an engineer was working on one of the boxes. It is also overpriced compared to other suppliers."
"product is good but also expensive. not happy about the incorrect advice given at the sign-up stage (to ensure we signed up) "
"Expensive for what you get....broadband disrupted quite frequently.Limited number of +1 channels in TV service and expensive phone hence switched this element.Customer Service ok...."
"Fantastic speed - but SuperHub 30mb awkward, very hard to get help from Virgin Media, and expensive."
"have given us the bare minimum in terms of download speed for an inflated price which actually works out cheaper if you get tv and a phone line with them we were with them 18 months before they discussed any money saving deals. Customer service is ok unless you ring out of hours and you end up getting through to an offshore call centre"
"Far better than sky on pretty much every level. Decent customer service, great on-demand tv. Good mobile deals for customers even if range of handsets not always great. "
"Not the cheapest ISP, however the serivce is general reliable. Internet is unlimited and the effects of bandwidth throttling are low,"
"Never had a problem with the service. TV and broadband packages are great for us. Could be more flexible when adding say 1 or 2 specific channels to current pack rather than paying more for higher package and getting loads of pointless channels. Mobile service was a bit expensive and can catch you out on data and coverage not brilliant but this was ironed out quickly."
"Great until it goes wrong then they can take a while to get it sorted. I raised a problem with renaming an email address and they never got back to me. "
"They have always provided top quality service. I have the broadband, tv, and phone..... I have only recently swapped my tv from sky, had no problems."
"We've been on Virgin for years & apart from the odd break in service & a dodgy modem which they sorted fairly fast we've got no complaints."
"Virgin is definately the best broadband provider, I've been with them for 4 years. Only problem I can report is that occasionally the speed dips a bit. Always very friendly customer service though. "
"Upgraded to Virgin's 30mb broadband package a few months back, which was a doddle over the phone. Their customer service was very friendly and they were able to guide me through the process with no obstacles getting in the way. Excellent and reliable service. I would highly recommend them above any other ISP. "
"I have been with Virgin Media (NTL/Cabletel) for around 15 years. Since the advent of broadband, Virgin Media are simply a cut above. Fast and reliable service cannot be faulted."
"Virgin media has been very helpful over the phone every time we have had a problem and have helped us step by step. Though there is sometimes trouble with connection it has never affected us. "
"One of the worst services and worst customer service. We only manage to get a signal in the living room next to the router, not in any of the bedrooms. Also at least once a month the internet is down for between 24 to 72 hours. Hard to believe that this is Britain in the 21st century.... "
"Excellent service and really fast. Although not the cheapest, excellent customer service."
"I've had Virgin Broadband for over 5 years because Virgin is the only provider able to provide genuine broadband speeds in my area. Generally the speed provided is reasonable (paying for 10Mb, get between 3-7Mb) and connection reliability is good but over the years customer service has got worse and much more sales driven. There is a tendency for them not to value single package customers and will constantly pressure to upgrade and take the phone and TV options. Prices are expensive and because they know they have a monopoly in my area they refuse to discount quoting "you can't get speeds like this from others in your area". I don't feel like a valued customer when speaking to customer services - less sales pressure from reps calling about upgrades, a loyal customer discount program and discounted new modems etc for existing customers would help. Overall, Virgin gives reasonable speeds and reliable connection but can be expensive if you have other options available."
"virgins claims to have the fastest broadband speeds but in reality it rarely reaches above half the peed that it is claimed to attain,i complained about the speed and was told by the operative that my download speed had been capped even though they claim unlimited downloading"
"I moved to Virign from sky 6 months ago and have no regrets at all. i was getting less than 2Mb on my broadband under sky and now get 10 times that amount. The service is just as impressive and whilst i have nothing good to say about the sky call centre, I have used the virgin call centre once and not found it as painful. If your contemplating moving i would definitely recommend it."
"They have improved their customer service to a very high level, i have found the quick to deal with any problems or queries efficiently."
"Great Broadband speeds as well as service. Great savings when taken up as a bundle."
"Moved back to live with my father 2 years ago and although a little more expensive, can't fault Virgin media who cover his TV, Broadband and Phone. I had dealt with Tiscali, Talktalk and Sky by myself and none could compare. Now with the increased speeds coming around...not rocket science folks."
"Doesn'tlive up to the hype. Broadband speeds are slow, Basic TV package doesnt compare to Freeview and signal is not what one would expect of cable. Phone would have been quite expensive if I hadn't demanded "free to landline" for then to keep my contract. All in all not a package I'd have again."
"Brilliant service all around, I've had virgin since it was Blueyonder, never had a big problem with them, if a small issue arose it was quickly sorted out. Excellent customer service and their TiVo box is a truly amazing machine."
"Fantastic services, switched from Sky after 20 years and never looked back. Definitely more expensive but the broadband alone more than makes up for it!"
"Excellent product but a little pricey....good speeds, love the new Tivo box as I can record so much more ...would have been nice to give loyal customers the box for free but that's a small gripe."
"cannot fault virgin broadband. had it about 8 years and never had any problems. great customer service, great coverage, no drop out of services like i had with my last provider. highly recommended"
"service is good, i have never had the 50mb I'm supposed to get- 6mb is my highest. Shame they cannot get Sky Atlantic or F1HD, and the music channels are not as good. You can record 2 channels at same time, but my V+HD keeps crashing and I have found that recording things such as boxing requires you to also record about 3 programmes afterwards or it cuts off half way through, even if the programme is still on!! Also the menu system and remote control is not as good as Sky. However, they will replace set-top boxes for free unlike sky, and the broadband is consistant usually, again, better than Sky. "
"Can't fault the service. Broadband is near the speeds quoted. TiVo is the shiznit! Multiroom prices are pants though."
"I've been with Virgin Media for many years previously a Telewest customer. There broadband speed is very good while not exactly what they advertise but a lot better than broadband over copper. I use their 30Mb service and have just run a speed test and I'm getting 22mb download at peak time. I wish I could tailor the TV package better there are loads of channels I'm nit interested in I would rather pay for what I use than get loads of rubbish. Recently converted to Tivo and so far its good with a few rough edges. Rarely use the home telephone. My wife got a great £5 sim card deal for her mobile. There have been odd occasions when the service has failed but its always fixed pretty quickly."
"Virgin is a great company, been with them for years, good value for money as well. "
"Virgin Media is great for the broadband speeds and the TV pity I won't be watching the F1 on the new channel as its a bit too expensive and as this is an all female house it would be a waste of money to purchase all the sports channels just so I can watch the F1 :( Been with them for about 10 years or so and very rarely have I found fault with my service "
"Overall a pretty good service for the money but in my experience there are quite a few pit falls.Late payment incurs an extra £10 fee and a wait of up to 24 hours to resume service,worth noting if your telephone is your lifeline.Phone calls aren't cheap either with an additional charge for paper bills.As far as the internet is concerned my 10 meg connection struggles to get past 2 megs unless your online in the wee hours."
"I can't fault Virgin with their service. I've had it for over 10 years now and am very pleased with it. Its a but pricey but brilliant customer service people value longtime customers and have given discounts so I can carry on enjoying the services."
"Great service, excellent speeds shame you cant offer the F1 in HD at a more affordable price but that is my only issue. Full speed ahead will never leave them "
"Switched to Virgin Media Broadband TV and Phone package from Sky a few years ago. as its Broadband is brill only gripe is best new deals offered to new customers only I feel longstanding loyal customers should be offered same deals like free update to new tv boxes and free update to new Virgin Media Super Hub. when these become available "
"I love Virgin Media. I have all three services. I highly recomend TiVo, put simply, it's the best PVR on the market at the moment. Can't fault my 50mb broadband ( soon to be 100mb). Lightning fast for gaming and downloads"
"A 'reluctant' 4.5 stars: FACT: in 8 years, I've had less than 2 days lost broadband connection. FACT: the speeds I get are within a whisker of the speed quoted - having had up to 30Mb connections FACT the TV On Demand is brilliant, occasionally stutters at busy times (once a week maybe) FACT: the telephone line quality is MUCH better than a BT live that comes into the house. OPINION: The foreign call centre misunderstand 80% of what you ask them. When there is a problem - albeit very rare - it seems murderously difficult to get a sensible reply. HOWEVER, when you get through to someone who understands you requirements, you get excellent options offered. CONCLUSION: My score (high) for VM is reluctant because the customer support language barrier makes me reluctant to ring when actually I would like to on occasion, and change package details etc. However, in the big picture, VM has provided a truely excellent level of connection and service for a good period of time."
"Five stars!!! Customer service is Very good,would not use any other provider.Been with them for 15 + years."
"Been with them for less then a year Love the speeds on the internet just awesome never had a problem, No problem with the phone or tv service as of yet just a quick smooth installation and great service so far"
"When the broadband is working well, it's very fast and I do get the advertised speeds. However, occasionally if I switch the superhub off overnight, it won't connect to the internet in the morning, often requiring multiple reboots and waiting hoping it will reconnect. I have called "technical support", they usually ask me to reboot it, and then when it doesn't work, they give up, and schedule an engineer to come and visit. The engineer never turns up, as I usually get an automated message left on the phone saying the problem is now fixed. Of course, I could ring "customer support" but that's usually involves torture of a kind that should be outlawed by the Geneva convention. So, 5 stars when it's working, 0 stars when it's (becoming more frequently) not working. TV fine, generally reliable, although the V+ box is becoming very sluggish, and it's a little annoying that every time you change the channels on the movie section, you have to enter your pin, not sure why you can't have a setting that says there are no children in the household."
"Great for the TV and choice of channels. I love the catch-up feature and delay TV option. The broadband has been disappointing at times, whilst fast, it does cut out from time to time, frustrating if trying to use the internet or make calls using Skype or Facetime. We re-negotiated an annual deal with Virgin, only to get a letter through putting the price up again a few weeks later."
"Good speed but customer service is not very good as their very abrupt. Also if your an existing customer, you won't get offered a lot of deals. Their prices seem to go up when they have you trapped in a contract"
"At worst no connection but resolved quickly, At best you get exactly what they say. Super fast super reliable. Could not consider going elsewhere at the moment."
"Being in a back end town like Grimsby for decent broadband speeds there is only one game in town Virgin Media. I have been with them ever since they were Diamond Cable and have always had the 1-2-3 package of TV-BB-Phone. My current package comprises of 20Mb BB, TV XL with TiVO and a second box in the bedroom and M Phone and I can not fault it. TiVO is streets ahead of Sky+ in terms of functionality, and it's built in modem means my internet doesn't grind to a halt while the other half catches up on some Gypsy Wedding something or other. BB is steady although some issues with the new Hub they sent me dropping its WiFi leaving me no option but to reboot. The help line is free from Virgin Media phones and always helpful, billing issues when I moved house were quickly sorted and the house move itself conducted with little to no fuss. Pricewise it can be expensive to have the premium channels compared to Sky but free ESPN for XL TV customers mitigates that somewhat. All in all I am one happy customer and will continue to be so in future."
"Excellent service with good range of channels and on demand offering is a really great service. Only thing holding it back from the full five stars is the user interface on the Samsung V+ box and also the occasional outages without proper explanation (but these have only been twice in the last 12 months)."
"I've been with Virgin media for around 2 years now and I'm impressed to say the least. I think in total, my internet has been unavailable for around 2 hours - in 2 years! I am on the 10MB plan which is plenty for all my gaming, surfing and streaming needs. I'm excited about the rollout of double speeds which Virgin Media have given for free! The only downside is the speed cap when downloading, on various occations I've needed to download large files, if I download more than 2GB in a day my speed is decreased to 2MB/s. In conclusion if your looking for a fast and reliable service then Virgin Media is the way to go."
"fast broadband -yes. But not the most reliable for staying connected - I've had numerous faults in the 3 years I've been with them - one took 2 weeks to fix, so glad I wasn't running a business dependant on the internet! Our TV service is also good, but prone to random resets - not sure if this is the box or the signal though."
"Pretty good. Haven't had many problems and when they have occurred (Internet failures mainly), they've either had a person available to chat with or a recorded message that explained the planned maintenance and when it was going to be fixed. The range of channels is great and the Wifi is excellent. "
"I've been with Virgin Media for about 15 months and I'm really enjoying it after being stuck on ADSL for a couple of years at my last place. The 100Mb service is just amazing, and I really like TiVo. I was a Sky customer for many years but TiVo is more feature rich and you can record 3 programs at once (happens more often than you think!) I've only had one very brief service outage in all the time I've been with them. You can't beat Virgin Media if you ask me."
"I now have everything with Virgin and its saving me a fortune! Had no problems at all and loving the TV, endless programmes when I want to watch them basically!"
"Great broadband speeds, get the best part of the 50mb the majority of the time. Not massively keen on the TiVo box in comparison to Sky+ HD box, find it a bit clunky still, but I do like the on-demand and catch-up stuff however. But to be honest, the broadband speed alone is enough for Virgin to be my first choice for broadband & tv, especially as I tend to stream a lot content via Netflix, iPlayer, Apple TV etc. Their Twitter support account and support forums area also pretty good for troubleshooting a lot of niggles that may crop up. Most of the time it saves a call to customer services."
"I have recently switched from Sky to Virgin and have been impressed so far. I pay for a 30Mbps broadband connection and get around 29Mbps each time I test so things can't be that bad. For the price I would give Virgin a perfect score but they do have some irregular outages in my area that can leave me without Internet for a few hours (not that often though)."