Sky is best known as the UK’s biggest digital pay-TV provider - with more than 10.5 million homes signed up - but it’s also a fast-growing provider of broadband and phone services.
Digital satellite TV is still Sky’s bread-and-butter business, and you can start watching from £20.00 a month, but it’s a service targeted at premium consumers who want more than a few extra channels and don’t mind paying for them.
Sky has more than 50 high definition TV channels, exclusive access to the UK’s only full-time 3D TV channel and Sky Atlantic, and the standard Sky+HD box is a high definition digital recorder.
Since it’s satellite TV, you do still need a satellite dish on your home, but dish and installation are free to most new customers. There used to be a stigma attached to having a satellite dish, but these days you’re more likely to be asked about 3D and high definition TV, or whether you’ve seen the latest series of Game of Thrones on Sky Atlantic before everyone else.
Sky might be proud of offering the latest TV technology, but it’s the content that wins viewers, and on top of the well-known football, cricket and Hollywood movies, it has the rights to the Formula 1 Grand Prix season (showing in HD).
Sky’s own-brand TV channels - Sky 1, Sky Living, and the exclusive Sky Atlantic - as well as partners such as Fox and Comedy Central, have access to the cream of American TV shows. Sky’s also keen to become a producer of high quality British TV, rivalling the BBC and ITV with shows ranging from A League Of Their Own to dramas like The Tunnel and comedies such as Trollied.
Today’s it’s not all about TV, with more than three million homes also subscribing to Sky’s broadband and phone services, for which it owns a dedicated UK broadband backbone service so it doesn’t have to rely on BT’s network.
Sky would like you to get phone and broadband alongside their TV, but it’s not compulsory - you just have to swap from BT to Sky for your line rental (a reasonable £17.40/month). Both the broadband and TV packages are very cheap: completely free (with TV) for the basic service and less than a tenner for the unlimited options.
One of Sky’s benefits is its simple pricing strategy, which has replaced confusing tiers and packages with a handful of plug-and-play options, and the more you choose when you sign up, the less you’ll pay for up-front charges like installation and set-top boxes. There are also extras like Sky Go for watching on mobile devices and apps for making the most of your TV subscriptions.
Sky is generally good value for the breadth and depth of services it offers, although the Multiscreen subscriptions for extra TVs are expensive in comparison to its basic subscriptions. You will also be signed up for a minimum 12 month period and must pay by direct debit.
Sky has its own national broadband ‘backbone’ network, which links into BT’s phone lines only for the so-called ‘last mile’ from the local exchange to your house.
This means it isn’t just reselling BT’s broadband and can set up its own speed and capacity deals, but it’s only available if you take Sky’s phone and line rental too. The standard monthly rate is £17.40/month.
There’s a simple two-tier choice of ADSL broadband packages for customers on its network - covering more than 88 per cent of UK homes. Fibre services are either up-to-38Mbps or up-to-76Mbps. There's also a fourth package for those who aren't on Sky's network.
Sky’s standard broadband services are up-to-20Mbps ADSL2+ broadband, rated at an average of 7.7-9.6Mbps by Ofcom in November 2012, but Sky promises it won’t slow your connection down at peak times. For uploads there’s a top speed of 1.3Mbps (average 800kbps).
All of Sky’s broadband deals come with a wireless ‘N’ router and 24/7 technical support, which is free for new customers or £69 for existing customers to upgrade. Sky Broadband came first in Ofcom’s 2012 Customer Service Satisfaction Report, with 1.5 complaints per 10,000 customers.
You also get 10 sky.com email addresses, and a free trial of McAfee Internet Security Suite for three months with Broadband Lite and Broadband Connect, or 12 months with Broadband Unlimited/Fibre Unlimited. It’s worth £19.99/year and costs £3/month if you continue after the trial ends, so even on the top tier you’re better off buying it yourself once the trial has finished.
There's also Sky Broadband Shield, which filters out malicious or undesirable websites before they reach your home, and can be tailored to cinema-style PG, 13 or 18 ratings, or customised for particular sites and categories. Or you can turn it off - it's your choice.
Sky Broadband Unlimited subscribers also get free, unlimited WiFi service for broadband customers, using more than 10,000 hotspots in The Cloud.
New Sky customers don’t usually pay any connection fees and there’s no setup fee for Broadband Unlimited, but existing customers pay £60 for Everyday Lite or £30 for Broadband Connect.
The Broadband Lite package is free to all Sky TV, Talk and line rental customers, but it has a 2GB monthly usage cap, which is quite small if you’re going to be streaming video from services like BBC iPlayer or Sky Anytime+.
Broadband Unlimited costs £7.50/month and has no limit on how much you can download or stream. If you don’t want Sky TV, Broadband Unlimited is also £7.50/month with Sky line rental of £17.40/month.
Sky has two tiers of FTTC (fibre-to-the-cabinet): Fibre Unlimited reaches up to 38Mbps and costs £20/month; Fibre Unlimited Pro reaches up to 76Mbps for £30/month. There's a £50 set up charge for both.
The fourth package is called Sky Broadband Connect and costs £17/month plus £17.40/month line rental with a £30 set-up fee, but you don’t have to pay for TV or phone. There’s a 40GB monthly download cap and a top upload speed of 448kbps, which is OK for uploading photos and documents, but not much else. It’s also subject to a traffic management policy which will affect heavy download users at peak times, but not streaming or browsing.
It’s no exaggeration to say that Sky has revolutionised British telly over the past 20 years, and in the past 10 years it’s introduced two new terms into popular talk: “Sky Plus” and “HD” (with an “aitch”, not a “haitch”).
These days it’s not the only TV service with a digital recorder or high definition TV channels, but an HD-ready Sky+HD digital TV recorder is part of the basic Sky package, as well as a free satellite dish. Sky has the widest selection of pay-TV channels, and it’s also adding new services for the top subscribers, like 3D, On Demand and the Sky+HD 2TB recorder.
Sky's TV packages come in three flavours: Sky Entertainment, Sky Entertainment Extra, and Sky Entertainment Extra+.
Sky Entertainment costs £21.50/month and has 44 channels, including Sky1, Sky Atlantic, Sky Living, FX, SyFy, Comedy Central, Sky Arts, Watch, MTV and Dave. Add £5.50 for Sky Entertainment Extra (£27/month) and you can watch a further 52 channels, including all of the children’s, music, documentary and news channels, plus sports channels including Sky Sports News and Eurosport.
The top non-premium Sky package is Entertainment Extra+ at £32/month, which adds 45 channels in high definition, and and access to Sky 3D (except Sky Movies and Sky Sports content), as well as a huge library of complete series box sets through Sky On Demand and Sky Go.
Sky’s film and sports channels are premium channels, so you have to susbcribe to a Sky Entertainment package before you can add them. The 12 Sky Movies channels cost £16/month, and all six Sky Sports channels (including Sky Sports F1) cost £22/month. Sky Movies and Sky Sports subscriptions also add extra content to Sky On Demand and Sky Go.
To get the full Premier League experience, you’ll need to add BT Sport for a further £12/month (or £15/month if you want the channels in HD). Alternatively, you can get BT Sport for free if you take BT Broadband with Sky TV. BT Sport is a separate offering to Sky TV and has to be ordered directly from BT - you'll see a number on screen if you go to the BT Sport channels.
If you want HD, the BBC, ITV and Channel 4 HD channels are free with any subscription through Sky+HD, but if you want to watch HD versions of any other channels you'll need to get Entertainment Extra+, and then add £5.25/month if you want HD versions of Sky Sports or Sky Movies on top of those premium subscriptions.
Sky's ultimate package, for all of the basic TV channels, Sky Movies and Sky Sports, all with HD, the Sky World HD package costs £55.50/month - the icing on the Sky cake is it includes the complete Sky 3D channel, with sports and films as well as entertainment.
Sky TV boxes
For HD and 3D you’ll also need a Sky+HD box, which comes as standard to all new subscribers and is free when you upgrade to Sky HD. It has a 500GB hard disc drive and two tuners, so you can watch one channel while you record another, or record two channels while you watch a recording, and can store up to 185 hours of standard-definition TV or about half that in HD.
If that’s not enough, £149 will buy Sky+2TB, which gives you a full 1,500GB of personal storage, enough for up to 350 hours of HD or 1,180 hours of standard-definition TV.
Both Sky+HD boxes have a portion of their hard disc set aside for Sky On Demand, which downloads a selection of TV shows and films (depending on your subscriptions) that you can watch at any time. If you connect your Sky+HD to your broadband service (even if it's not Sky Broadband), you can download hundreds of TV and films direct from Sky, and watch catch-up from the BBC iPlayer, ITV Player, 4oD, and Demand Five, as well as Sky's own channels. Recombu Digital's guide to Sky+HD has even more details and the latest news.
If you want to watch your Sky TV in a second (or third) room, it will cost an extra £12/month, and Sky will give you a free Sky HD Multiscreen box, which has a single HD tuner, or a second Sky+HD (for £199). If you have a Sky HD subscription for your main box, this will also cover your Multiscreen boxes.
Sky Go & Sky Go Extra
Finally - at least for now - is Sky Go. This lets you take your Sky subscription on the move with a laptop, games console, iPhone, iPad and selected Android devices.
Depending on your subscription, you can watch almost 40 live TV channels, five Sky Sports channels and four Sky Movies channels, anywhere in the UK and Ireland with a broadband connection. There are also on-demand and pay-per-view options. Non-Sky customers can also get a Sky Go subscription from £15/month.
The standard Sky Go service allows each subscription to register two devices, while £5/month more will buy you Sky Go Extra, which allows up to four devices and lets you download films and TV shows to watch when you're offline, for up to 30 days. Sky Go Extra is also free with Sky Multiscreen. Recombu Digital's guide explains Sky Go in full.
On top of all these paid-for services are Sky’s expanding family of apps for iOS, Android, Blackberry and Windows Phone, such as the Sky+ remote TV guide and planner, news and information apps for Sky News, Sky Sports and Sky Movies, an online TV guide and Never Miss, which reminds you when favourite films and TV shows are coming to TV. You can find out lots more here about Sky's apps.
*Sky TV prices will change on 1st June. In accordance with our standard terms, your Sky TV package may rise by up to 10% in a minimum contract term
You don’t have to have Sky TV or broadband to get the Sky Talk phone service, which runs over both BT’s phone network and Sky’s national broadband backbone.
The basic Talk Weekends costs nothing whether you subscribe to Sky TV or just have Sky line rental, which costs £17.40/month.
With this, you get free calls of up to an hour at evenings and weekends to most UK landline numbers. This means anything starting in 01, 02, 03 or 0870, excludes the Channel Islands, indirect access to other phone services, and dial-up internet. Sky also offers special rates for UK mobiles and international landline calls to 20 countries.
For £5/month extra, the Talk Anytime tariff gives you unlimited UK landline calls (with the same restrictions).
Talk Anytime International costs £10/month, and includes both unlimited UK landline calls and unlimited landline calls to 50 countries, with calls to mobiles in Canada, Hong Kong and the USA (see below for the full list).
Both services also include free calls to Sky customer services, which came first for landline support in the 2012 Customer Service Satisfaction Survey by the official media regulator, Ofcom. Of those surveyed, 66 per cent were satisfied with Sky’s customer service and 17 per cent were dissatisfied.
Sky line rental includes voicemail, caller display, 141 number-withholding if you want to keep your number a secret, and automatic number withholding on request if you never want others to see it. An additional £2.50/month unlocks call diversion to another landline or mobile, call waiting, reminder calls, ring back, three-way group calling and Voicemail Plus. With this, you can record a personal greeting, store 30 messages and access your message from any phone.
It’s also possible to have anonymous calls automatically rejected for £4/month, and you can send text messages from your landline for 10.5p each.
Sky Talk Anytime International covers: Australia, Austria, Bangladesh, Belgium, Brazil, Bulgaria, Canada, Canary Islands, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hong Kong, Hungary, India, Ireland, Israel, Italy, Jamaica, Japan, Latvia, Lithuania, Luxembourg, Madeira, Malaysia, Netherlands, New Zealand, Norway, Pakistan, Poland, Portugal, Romania, Russian Federation, Singapore, Slovak Republic, Slovenia, South Africa, Spain, Sweden, Switzerland, Thailand, Turkey and USA.
Sky User Reviews
"the worst broad band i keeps fading to 1mb i am suposed to be unlimited,you have to pay for 3d films when you have to buy the full package to watch 3d 3d programes are few and far between 3d isnt worth it i an going to get the wife to stop it,its money for old rope for sky ,its a con not worth it,broard band cant keep up with down loads 3d is allways buffering "
"We had been with one of the other large providers for many years before switching to Sky, and our experience with Sky has been so much better! The internet service is much more reliable, and they are helpful on the phone lines too. "
"Easy to use and reliable. Sky+ has revolutionised TV viewing in my household and we've now got Sky+ HD. Recommended if you love movies! My only issue is that prices are steep and cannot be renegotiated long-term once out of contract. "
"I have found sky broadband to be one of the best i've used before. Connection is pretty stable and unlike cheaper rivals, they offer unlimited broadband whoch doesn't mean throttling your connection so that it becomes unusable (tiscali) "
"Sky channels are brilliant - excellent variety that is bound to suit . It is very easy to use and the record and watch at the same time is just the best. I also like being able to record a whole series in one go. The phone line centre is usually answered quickly and they know what they are talking about. All in all a % star service."
"I’ve been with Sky for many years. I first got it to upgrade our signal on our television instead of through the Ariel where we were having a lot of interference. We began with the free to view channels but after a few months went by, I couldn’t resist upgrading so subscribed to a family package. Me and my daughter loved the wide range of channels and categories we were paying for and continued to receive sky for each house we have lived in. We later upgraded more by having sky as our network provider and soon after decided to include broadband. The Sky webpage and e-mail service is excellent, its so easy to map around and I love how I can get all the latest news updates fast. On that note Sky news is also the best for breaking news and updates, I watch it every morning. Our dog loves watching Animal Planet, Nat Geo Wild and a collection of cartoons from the children’s channels, all I can say is if its good enough to entertain him its good enough for us. Thanks for reading, Karen. "
"If I had to pay for the Sky World package (instead of winning it), I wouldn't think it value for money. Unless you're a movie or sports nut, £600+ a year is ruinous. Freeview+ is well worth the outlay on equipment, even if the HD is limited for now. Sky HD's EPG is good on functions, including full access during playback. But not as easy to read as the old SD Sky EPG. "
"I find that Sky offers a great service, I love the Anytime+ I get as part of the package (lots of movies etc) and I have never had an issue with connectivity or speed! A Great service!"
"Sky is very user frendly, and when new channels are added they are ready to view almost immediately. The call centres are very helpful, and I can always understand the advisor, unlike other companies! I did have an issue when Sky was first installed as the engineer could not go any higher than 2 steps up his ladder - the alternative was a special heights team because of health and safety! (I live in a regular 2 storey house). I live right out in the sticks and the signal is perfect, the only bad thing is that I can't get Sky Unlimited Broadband as I am so rural that the exchange will not take it! Overall, I am very pleased with the service and even though it is quite expensive compared to it's competitors, I will not be switching in the near future."
"I have tried a number of different providers but my best experience has been with Sky. They are not the cheapest, but the quality of service, the range of channels, the reliability, I like the SKY HD+, the deals available, etc do make it great value in my eyes. I haven't had to worry about my broadband or digital TV since getting it, and Sky Plus has totally changed my viewing habits. "
"We have the unlimited package as part of a home digital subscription, The TV service is great for everyone, way too many adverts but Sky+ saves having to endure them. Occasionally in bad weather we get interference but it passes quite quickly. The Anytime can sometimes be a bit tempramental especially when being updated, usually turning off the box is enough for it to reset and update. Our phone is brilliant and we get free evening and weekend calls, perfect for the kids to be able to phone friends. We have never had any problems with the line quality. Our broadband is really great value for money, we have the unlimited package and speeds are pretty much what they predicted when we joined. Have never had any faults or problems so cant comment on customer service or technical support but judging by their sky forum it seems to be pretty good. Overall we are really happy with the services and cost of our digital subscription, we pay the same amount each month which is a bonus especially as previously with Virgin our costs were increasing by 10+ each month with no explanation"
"I've had Sky TV for a number of years and just recently added broadband and phone, mainly because they were offering a good deal to new customers. That really is my main gripe with Sky; they offer excellent deals to new customers but don't seem concerned about keeping existing customers. I think they need a bit more competition so they lower their prices. I have never had a problem with the services I receive, but have had mixed experiences with the customer support depending on who I talk to. Some have been quite rude, whereas others have been exceptionally polite and helpful. "
"Overall, no complaints with Sky. Had a long wait to receive M&S vouchers that were part of the deal, but they did eventually come. Bit of a pain that you cant watch a football match on an indivudual basis. My broadband box on/off button stoppped working, they wouldnt send me a new one for free, even if I signed up for 12 months. "
"I have been a sky customer for years and altough I~ pay £100 pm I love the menu layout, whats available and trust the brand. i am pretty certain though that I could get the same package cheaper with other companies. The only thing that annoys me with sky is that if the equipment fails you have to pay for a replacement - it would them be time to change providers."
"i have had sky for about 15 years. i currently have sky+ HD and its great. TV on demand with sky anytime+ is perfect for me and i love the sky+ function more than anything. i would never cancel sky. i enjoy Sky1, living, and the new channel Sky atlantic very much and love the fact they have a +1 channel incase you miss anything. i currently pay £60.00 a month for the full sky package with movies and sports and HD which i do think is exepnsive but as i live out in the sticks i could not price match with cable tv etc."
"I find Sky exceptionally expensive. They were charging around £45 a month for phone, TV and the internet, but we only have the basic TV package and hardly use the phone! We decided to downgrade... we're left with very basic channels (which we can live with), but now Sky are CHARGING us for not having the TV! It seems that offers are only available to new customers and they'll do anything to reel them in, but once you're there, that's it. You threaten to disconnect, you get it discounted for a bit (unless, as in my case, you get put through to an untrained person who does actually disconnect you), but then the prices get ridiculous AGAIN. "
"I've been a Sky TV customer for just over 10 years now. On the whole I'm quite pleased with the service I receive, but I wish that there wasn't so many repeats on there. Customers service haven't always been that helpful when I have had the odd technical problem so I've ended up getting somebody else in to fix it. I have the full range of channels, and 9/10 I can always find something to settle down, and watch. i do find it somewhat pricey especially with all of the repeats, but I wouldn't be without it now. "
"broadband has never failed us, good connection speeds and uptime, sky tv is an obvious great product with lots a variety to choose from"
"Never had any problems with any service, many tv channels to choose from and broadband is quick and had no problems what so ever :)"
"I have had Sky HD TV, Broadband and phone for nearly two years and haven't had any major problems with them. My minor niggles are: I would prefer the TV to be able to record two items and be able to watch another station as my programmes are always 'clashing.' I also have issues with it picking up programmes too early and therefore missing the ends off other programmes. The internet can be a bit slow but doesn't tend to freeze like other suppliers; I find the cost for my internet good value for money - I am on unlimited downloads and use it to it's full advantage. The phone connection is fine and I have never had any issues with it. I would like to be able to contact customer services more easily, I don't find their website easy to navigate and finding a phone number for a specific department is nigh on impossible. Overall I would recommend Sky to others with a few minor tweaks here and there."
"We used to be with Virgin media. We moved to sky because they were so unreliable. Ironically, Virgin Media now use Usain Bolt to promote them. Their broad and is just like Usain Bolt, it runs well for 10 seconds, then stops. Since we've been with Sky, things have been good. Their broad and is reliable, more channels than Ken Barlow has had women and their Sky Go App is great. We are paying less than we did at Virgin Media. We are getting better customer service and when im bored at a family door, I can get my iphone out and watch some football. All is good."
"I have sky and recently 'upgraded'! to HD, What i want from a provider such as sky is what i pay for. Since upgraded play/pause is erractic, channels jump, reocrding stops, HD channels flicker. So didnt think much of their 'lack' of customer service and when i was told to do a HD reset, Im like yes because i pay you to tell me what 'i' need to do??? Apart from those niggles if you get sky you do get a decent choice of programming with nation wide service and broadcasting. Good selection of the appropriate channels Eg- Sports/kids/music/religion/entertainment and so on. The full packages arent cheap, and if you like pay per view events those are plentiful but again costly. For less than aorund 40.00 you can get over 200 channels, and most of the major channels (without sport & movies) but you do get a few smaller sport and movie channels included, and you get all the features of whats essentially the best invention of recent years SKY+ (pause/rewind/record). So all in all if you dont mind slightly unhelpful customer service, you will get a good sound product and service, which rivals most companies out there."
"We think Sky is one of the better providers. Good service. Easy to swap TV packages. Recently had an issue with broadband speed and we were called back when they promised they would. The issue was sorted straight away so from this experience would say good customer service as well. Excellent deals with telephone too. I can only reiterate this is the best service we've received from the three providers we've used in the past."
"Good service. Only problem is the internet keeps cutting off for no reason and the sky sometimes freezes."
"I lose their signal when it is overcast with heavy cloud "
"with a massive range of channels and a good selections of hd channels for me sky is the only choice! my only niggle is the movie channels, often playing constant repeats, so i save my money and use it to pay for a on demand service, ive been a sky customer for about 9 yrs and never had an issue with service of hardware "
"Very good service, but at extortionate prices. No problems with broadband except router needs to be turned on twice every time to work. The government should control there monopoly on Satelite services and insist on more chioce in packages. "
"I have been a sky customer for 2 years now and they have always done their best for me, and I have TV broadband and calls and think customer service is top notch"
"I have had Sky Talk, Broadband and Sky+HD for about a year now. Excellent service from all and would highly recommend. Sky Broadband is unlimited and I've never had problems with speed being limited. Saved lots of money switching to Sky Talk from BT. Wish I'd done it sooner.."
"I take all my services from Sky, HD Sky TV, phone and broadband. Sky+ HD is great.. All the channels I want, perfect quality and never any problems. Sky broadband is also excellent value for money and as far as I'm aware the only true 'unlimited' service and good speeds. Saved quite a bit of money on my phone bill since switching from BT to Sky. All round I'm very happy with Sky!"
"Range of channels is excellent but custome service is patchy. Try to negotiate each year for best price."
"Been with sky for many years and within the last 18 months swapped the phone and internet over to them too and still been a good service. "
"I'm on the fence with Sky, unsure if I will be staying with them when my contract is up, they misled me when I first signed up, I thought I had unlimited broadband but it wasn't and got charged for going over, eventually got it sorted out but customer services were a nightmare at times"
"I have had sky broadband,phone and tv with sports for over a year.Great value for money lots of choice and the best is recording all the programmes ,you can even record the full series.The broadband is fast and the customer service is top class, so helpful.I would recommend sky and give it 10 stars."
"Can't rate them highly enough. Their customer service is excellent and broadband is truly unlimited, plus they have the biggest choice of any satellite company. Recommended!"
"I have been a loyal Sky customer for over 10 years now, I am very happy with the channels they have, especially that you can pick and mix the packages to suit your own needs. I have however had to replace my Sky Box over five times in this period due to them breaking down. I also receive my broadband and telephone through Sky and I am very happy with the service they provide and the cost of it. I would recommend Sky, and if you're going with them for the first time you'll receive great offers from them!"
"just joined Sky for TV, telephone and broad band, and I have been thoroughly impressed with the change over, it has been handled in an efficient and professional way."
"I have never had any problems with sky/signal issues since i joined sky about 18 months ago. They offer a wide range of programmes so I never have a problem finding anything to watch!"
"I have Sky TV and enjoy watching in HD and using live pause. Additionally Sky Rewards are awesome, definitely getting value for money!"
"been with sky since they started and never had any problems so a big thumbs up"
"Really good choice of channels, with a great selection of Movies, Documentaries etc - Plenty here to please anyone. Brilliant truly unlimited broadband which is perfect for the modern family with the likes of downloading, Facebook and online gaming. Phone is flawless and has the best rates and deals I feel currently out there. Overall I'm extremely happy with my TV,Broadband, Phone package, it was easy to setup, offers great reliability. My only downside is I think the price is a little on the high side which is why I've only given it 9/10. (On the other hand the package can be tailor made to the individuals needs so doesn't have to be expensive if you buy a base package which still offers great flexibility)."
"having been with sky for 7 years, i can safely say they are one of the best for all round value, i have the tv, talk and broadband and have had only a couple of small technical issues over the years which have all been rectified quickly and easily by the call centre staff. have recently had a free upgrade to sky+ HD and things are great!"
"A lot of choice, sometimes too much. Anytime is very useful, the hard drive could be bigger though. And a lot of channels just show rubbish."
"we have the whole package now as we upgraded to hd so we have phone tv and broadband and never looked back"
"Good offer of packages available, all the sky apps are really good and plenty of various ones. Easy to set up by yourself saving having to see an engineer. Competitively priced but call centres can take a while."
"I have found this to be very reliable although a touch slow compared to what some providers are offering. It was very easy to set up and I did have to upgrade to the unlimited package as I found 40gb a month was not enough. Overall I would recommend Sky "
"works efficiently, support is OK. I wish this service was owned by someone else, though"
"Only have phone and broadband but never had any problems. Decent broadband speeds (for the area!) and decent freebies on the phone (like caller display and 1571). Good thing about the call centre is it's in the UK, I've had the unhappy experience of calling TalkTalk's overseas call centre in the past and Sky's is infinitely more helpful!"
"Been with Sky since I moved into a house with other students around a year ago. Have to say their customer service was awful regarding our atrocious internet speeds. Tv is ok but having had virgin media back home, I can 100% say that if you want fast, reliable internet and a tv package that isn't too dissimilar to sky, Virgin are the ones to go for. "
"Nice and simple, build the package you want, order and off you go. Generally painless."
"Moved to Sky following issues in my area with Virgin (over capacity) think i've had 2-3 evenings in over a year where i've had issues with being online. Overall would recommend. "
"I have Sky for Phone, Boradband and TV. I have never had any problems - the only downside is if you do have a problem is call centre access!"
"easy to setup if you are doing it yourself and had no problem's with it at all for the broadband ,you can watch tv online with sky tv if you have movies packages on you can watch movies online aswell ."
"Sky HD is a great, if expensive, service but my bugbear that really reduces its point-score is the hardware. I've had no end of problems with the boxes. The on-screen programme guide is buggy and slow, the boxes are prone to failed recordings and occasional freezes. "
"Pretty quick for the total broadband package, but limited to 40gb per month. Can not apparently have an unlimited package due to the area coverage, which is the downside. "
"Service wise, I have never had any internet problems/disconnections.My sky dish has always been perfect except in snowy conditions.However, having being a loyal customer of sky for nearly 3 years now, we have never been offered any incentives to upgrade.We wanted to get Sky+ but have never been offered a free box and installation.Not enough given out as reward for loyal existing customers, which is shame, and has made us consider switching to TeVO."
"Sky is a fantastic all round Internet service provider for those without fibre optic broadband coverage. Being able to pay for Broadband, Phone & TV on one bill is advantageous aswell."
"I would recommend sky to anyone and have recommended it to my family and friends. I have very good internet connection, and good internet speed. I have had to call there customers service only once but when I did they dealt with me quickly and were very polite. I got a good deal, and it was cheaper than the provider I was with before (BT) so I would say they are good value for money. I have two sky boxes in my house and feel that is good value for money too, they did give me a discount for having sky + and my internet with them. Overall I give them 5/5 and a big smile :)"
"I'm pretty happy with my Sky deal - it's cheaper than BT, I love the convenience of the Sky+ box. The only thing that would make it better is beyond Sky's control 0 my area is just outside high speed area so sometimes it's a bit laggy - but still gives me better speed than BT did. Never ever had a problem with their customer service either :)"
"Have had a few glitches, but no problem fixing them and good customer service. However I think they're not particularly good value for money."
"Sky have proved to be the most innovative of all the suppliers - Sky Go is an excellent addition to their wide range of services. The only draw back is the Sky Anytime feature which does not allow for instant viewing. I would like to see instant streaming of Anytime content even if this means lower quality."
"We have a Sky TV, phone and broadband service which we are very happy with. The extra discount on broadband for being a TV subscriber is great and with next month's release of the FTTC service and free WiFi from the cloud when taking this service I think they will be very hard to beat. For the TV service the number of HD channels that are now available is very impressive and certainly beats anything available elsewhere."
"Have recently moved to Sky from BT. We do not live in a Sky broadband area so was disappointed to not get our package at the advertised price. Setup was smooth though and dish was installed quickly (although needed to go in the middle of the front of our house which I was not overly happy about). So far we are pleased with our package although broadband speeds are exceedingly slow (this was the same with BT). I have also had numerous phone calls from them trying to get me to take out their insurance which is becoming extremely irritating but the services themselves are good."
"Great customer service, really friendly, very easy to deal with and are quick to fix problems. "
"brilliant!! no problems at all!! friendly and helpful staff when needed! "
"Still the best package provider on the market even if expensive. Also the SKY+ HD box is very responsive compared to other boxes that I have tried (e.g. freesats, virgin (really unresponsive)) and has a much better interface. The Sky anytime+ service is a nice new addition"
"Just changed to Sky Broadband, very easy, no problems with the set up but speed seems slower than Talk Talk."
"Have just taken their broadband & phone package. Good price deal obtained. Easy transition. Speed within claimed band. Router neat with small footprint & excellent range."
" this is just a review for the tv side of things... bad - all sorts of unfixable niggles with this new hd box, (sound cut outs, freezing on recording, not sticking to series link) but thats the norm for any sky box. also, they tend to have a very short shelf life (you wonder if its built into the design?!) only one scart socket on the 1tb. how rubbish! annoyances - the worlds smallest font so if you have owt but the hubble space telescope for eyes, you wont be able to read from your chair! the sound of whatevers on blaring out when reading the tv guide is really annoying, you cant turn background volume off. good - great telly! i mean GREAT! all the series you ever want past, and brand new, inc from over the pond! think dexter, walking dead, mad men... great docus, history and nature progs. it is defo worth paying extra for sky to get these progs, and a recorder that can record 2 things at once (altho sometimes with an attitude!) is a must! just hope you dont get a really dodgy box, and go for it! :o)"
"The quality of the digital tv service was not an issue for me but the very poor customer service was! I had been a customer of sky tv for many years when I discovered I had been over charged over a 12 month period. When I discovered the error I was told I could not have MY money refunded but instead could only have a credit against account! I was not offered anything to compensate for their mistake and only got a refund when I made a complaint."
"As an internet provider, I give sky a 10. as a TV provider, hmmm, I got the basic package and it doesn't worth the price. Most of the channels can be found on FREEVIEW and SAT so its not value for money. Good customer service, helpful and caring, unlike Talk Talk, my previous provider."
"Excellent - moved from plus net after bad experience with them. Sky came and installed the box and router without any fuss. They fixed a problem with the Sky Remote Record function the same day I reported it. Couldn't ask for better customer service. When reporting the problem I spoke on live chat and within 2 minutes of ending the chat someone had rung me just to say he was working on the problem! Couldn't ask for anymore from a company! "
"I have been with Sky just little under a year after being with Virgin for two years. Sky have brought out a lot of cool new features over the past few months including Sky go and the F1 channel. However, all their features are only really fully utilized if you are willing to pay top price for them. "
"Sky are generally a good company, they are always changing and updating there channels and features, like anytime + and more HD channels added. can be a bit pricey if you have every channel. "
"Only worth getting if you can recieve all the packages and are on a decent exchange. Otherwise very expensive and slow. Customer service is good and offer some deals but peak speeds are terrible."
"I moved from BT to Sky as they were offering an attractive deal. The move was hassle free and I have found the value for money excellent. The only downside is that I have to regularly connect to the internet as I lose connection but this is a mild inconvienience rather than a major problem."
"I have a full sky package with sky. phone tv and broadband. i would say it was generally ok and dont have issues. Would like to shop around for a better but no one else can give me the same variety of tv programmes. i cant get virgin. ky is always a head of the game wsky broadband is a really competitive price and never really worth my while switching."
"Superb comany, really friendly, very easy to deal with and are quick to fx problems. I've used lots of companies but these guys and gals are the best. A++++"
"As a TV provider you can barely fault sky. They've managed to secure all of the best channels and subsequently the best entertainment and sport. The problem lies in their customer service, or lack thereof. Once you are secured as a client, you are left with throttled broadband speeds (which they will deny), buggy hardware and an overseas call centre who are less than helpful when you have a fault with your equipment. If it weren't for Atlantic HD being exclusive to Sky, I'd be switching to Virgin's service."
"I agree the multiroom subscription proves quite expensive but had no problems and once you get through on the telphone most things resolved quickly."
"I have been with sky for many years now. I love some of their features, but I am on the most basic package as the rest are very pricey. I feel they focus too much on getting new customers and not enough on their current loyal customers."
"I have been a sky customer for many years now and I have never had any problems with any aspect of the service. My broadband has been down twice for short periods of time and it turned out to be a BT fault. Customer service is always fantastic and the customer rewards are also great. Sky plus is fabulous and I couldn't live without it now, I also have their sky talk package which has slashed my phone bill massively. I really can't speak highly enough of sky and I have been a loyal customer for many years and that is down to their constant good service with every aspect of their entertainment packages."
"Been with Sky for a few years now, and for me they have been pretty solid. I do get a lot of drops during the afternoon, but I believe that to be BT working on the main box which serves my area (a van there almost every day). Other than that I have had few issues, and the speeds are pretty close to my package max."
"I have Sky digital and calls with Sky and have not had a problem with them in the five years or more that I have been with them. Pricey but open to discussion and review."
"Broadband is reliable and competitively priced, especially if purchased with TV and phone package. Whilst their phone service is reliable, I do not feel it is value for money in relation to call charges. Digital TV lets us watch what we want when we want, products like Sky+, Anytime TV and Sky Go are great services. In addition, mobile functions such as Sky Apps and Remote Record enable us to tap into our world of digital media even when we are not at home. Overall, a complete Sky package of Broadband, Phone and TV keeps all the family entertained and I would recommend it. It is a great service, but all the components together can add up to an expensive monthly cost. Although the product is great, be mindful that support services either by phone or home visit are not the best and can be costly."
"The best pay TV provider on the market in my opinion. Widest choice of channels including the widest range of HD channels and competitive pricing packages when combining TV, phone & broadband. Good customer service experience too for the few issues I've had since becoming a customer 5 years ago. "
"We have sky for television, broadband and phone and I have found them to be most helpful, especially as i am not too technically minded. I would recommend them to anyone thinking of wanting a good, trustworthy package."
"Sky do seem to be at the forefront of digital services and as the main provider in my postcode they do have the monopoly, that said, I have only ever been dealt with courteously and the service that we get for both broadband and TV are faultless. I have only given 4 out of 5 because I feel that they are a bit pricey."
"Although the market is lacking in a decent competitor for an all in one package I do still rate sky. The customer service is fantastic and they will always solve the issue. They also follow up the service by constantly trying to improve. The service itself has never caused me any issues (as yet), broadband is quick and reliable, tv is the same. The phone we don't often use, but it rings! I only mark them 4 stars because I think the cost is too high and the monopoly that is sky tv does annoy me - even though the service is great, they don't need to charge that much."
"I use Sky for my broadband. It is ADSL+ in my area so even though it is through copper wire, it is faster than a lot of copper wire internet providers. My transfer was seamless, and I got a generous introductory offer. Definitely recommended- I was so pleasantly surprised!"
"Great tv packages, but the broadband is now very slow, although at least it's cheap at £7.50 per month. Virgin's cheapest is about £20!!!"
"Never had any trouble using Sky TV, been having it for years as it offers a good price-performance ratio regarding the variety of channels as well as options, i.e. sports/kids/music packages. One negative aspect is that they would not do a box-upgrade for loyal existing customers, while new ones get it all for free - seems unfair. Been with Sky Broadband as well, until another provider could offer a faster connection. Good over-all-price tho!"
"Excellent, hard to fault. I've used all the others and they dont come close especially cable. Internet always connected and fast. I rarely get a no service. Love my Discovery and History channels and SKY are the best place to get them. I've got everything and unlimited internet, apart from movies and sport and I get my monies worth."
"Been a Sky TV customer for around 5 years, mainly for the sport, a little expensive but cheaper than the rest. Never had any technical issues and they provide good customer service. Yet to upgrade the HD as I don't see the price benefit."
"been with sky for years and for their sports coverage they cannot be beat. had a problem with one of my boxes a while back which took a bit of time to fix as they kept sending incompetent subcontractors but once they actually sent someone from Sky it was sorted . Have to say that in the last year Sky 1 etc has really upped their game with lots of really good home grown programmes, I'll be sticking with Sky for the forseeable future."
"Excellent Service at a reasonable cost, Sky + HD is a dream to use and has changed the way we watch telly at home."
"I have been using sky for the last 7 years for TV and broadband and I must say that it is the best choice price-quality so far. The only bad point is that after you pay double respect of the standard subscription to get the only one 3D channel available, the almost totality of the 3D movies in there are sky box office, therefore, you have to pay extra to watch them."
"I don't find the TV package good value for money, but hubby insists on the sports. I think the broadband and talk are better priced. Broadband is playing up a bit at the moment and I think they need to invest more in their infrastructure. The service when we moved house was appalling."
"I've gotta give it to them, i am actually pretty pleased with the service and package i have with Sky. Not crazy about the whole being tied in for atleast 12months thing, but thats pretty standard for everyone know. My broadband is pretty fast and very very rarely fails me. "
"I have Sky for phone, TV and Broadband. No major complaints The truly unlimited broadband is a real bonus but it would be nice if there was some prospect of the speed increasing. On the TV you have to pay for anything "extra" that might be half decent but I expected that. Generally, I'm happy and have no plans to change."
"With the change to how the packages are you definitely get a better deal with Sky now, and the Sky+ box is really easy to use even if your not tech savvy! "
"We've been with Sky now for the best part of 7 years give or take. Originally it was just standard TV but now we are on the Sky+HD Which is fantastic. There are lots of features and movies to watch. with hundreds of channels with a wide variation in genre and type. As far as the Sky TV goes you can't beat it...YES it's expensive but you do get your moneys worth. Note that although a Telephone cable is not essential for sky TV to work, Sky do recommend you have a socket on hand as interactive services require a phone socket. The reason only 3 rather than 5 stars is simply over the customer service experience, now it's not as bad as BT but here is the story; about six months ago now the sky+HD box started to go really slow, menus were slow at loading and moving and the signal was poor that was being picked up. Added to this half of the programs we recorded"
"Being with Sky is so convenient as they supply everything I need with regards to home entertainment/communication. Their TV packages can be tailored to suit which is perfect, we only have the basic but can add movies - at xmas for example - for just as long as we want. There's usually good deals on upgrades on holidays too. The best thing about Sky is their customer service. Every time I have called I have been greeted with a friendly helpful operator who has gone out of their way to make sure I have everything I need, and promptly sorted any problems. They always ensure that you are taking full advantage of any freebies...like Sky Anytime+ for instance, and have patiently talked me through the process of ensuring I was getting the optimum broadband speed...when that wasn't even what I called for. There are many other tv providers now offering packages similar to Sky, but none has the range of channels available to me on Sky basic channel. Nor, in my experience, are they a match on customer service. I would highly recommend Sky to anyone."
"I've had Sky for a few months now for my Internet, home phone, and of course Television needs, and as a bundle find it really good value for money. 1. Internet I always get excellent download speeds on the internet, I've never known any slowdown (even when the whole flat has been surfing at the same time) From what I gather there aren't any download limits (not even fair usage policy) so we've not been worried of any extra charges that we've had with other providers. 2. Home Phone Does everything it needs to so not much to say really, we do also have caller display for free which many other providers do charge for. 3. Television Far more channels then you'll ever need, we don't pay for the extra for HD but do get the Free HD Channels (such as BBC/ITV/Channel 4 & 5 HD) Sky Plus is extremely useful, personally I set it to record an entire series, and then I'll watch a few episodes at once and fast forward through the ads! As we've got the internet we also get the on demand stuff (Anytime+) which is always useful if you want to try something new."
"rarely down, and usually great speed. That said, I only ever notice it when it's bad, so I'm not sure if it's the best."
"l rate sky as the best i had 3 before il was always running out of data it was no fun skys broadband is just fantastic l would recommened it to all its fast and does not go off so thats all good so if you are considering broadband skys the best much better than the rest no 1"
"I have been really pleased with the service I've received from Sky, and have spent a lot of time chatting to their service team. The engineers are friendly and although it took them 4 hours to install my dish they were patient! I have however had to have two Sky boxes replaced completely in the last two years, which doesn't say much for the longevity of the product. The broadband speeds aren't great but I'm upgrading to finer optic soon so hoping that will be reliable."
"Have been with Sky for over five years and never had a problem with their service. Great product and supremely reliable."
"I returned to Sky 18 months ago after a stint with Virgin. I have the full hd digital package, broadband and line rental and find the service to be great. The broadband is not as fast as virgin but for my needs is perfectly acceptable. With all the sports and movies available I can't find fault with the content, and when I've upgraded online, delivery has been faultless. Overall my experience has been very positive, and ultimately, you get what you pay for."
"We changed to sky from Bt, we've had sky as our satalite tv provider for years but we only just turned to sky for broad band about three years ago because BT told us our broadband was unlimited yet we had a download limit that caused alot of problems. Even though it is a BT line we find the broadband doesn't drop out as much as it used too even though nearly everyone in the house can use it at once. As for television we have the sky HD box, I'm alittle dissapointed how the packages are starting to make ot more and more expensive. We also have gone through two boxes, and two sky plus boxes. The harddrives withi n the sky plus boxes don't last very long and end up blue screening. But when i have rung up the technical support lines they have mostly been very helpful and resolved the issue in a way that suits me. i would recommend sky for broadband if you lived near me, but we don't have fibre optic broadband near us or i would probably consider moving to virgin. I really think getting good broadband is a post code lottery."
"Lots of variation, can record 2 programmes at the same time whilst watching a previously recorded programme - wouldn't be without it"
"I've used Sky tv for many years now and I am generally happy with the service. It is a little pricey though. Their phone and broadband I have just acquired and our area lacks in speed so I'm not so happy there but I must say they were very helpful when I rang them up to get my speed increased which they managed to do there and then after a 20 min. Phone call. "
"I have been with Sky for years for satellite tv & not so long for broadband. I find both services very reliable. The TV is pricey & having to pay even more for multiroom is a step too far - they get enough money out of me as it is! My only real gripe apart from the cost is that it takes AGES to get through on the phone if you do have a problem."
"The Internet is good, very good but where Iive I have no fibre optic technology and my nearest exchange point is just 3 miles away but I cannot get the Sky rate for the Internet hence me paying £17 a month for it. Annoying when I see adverts "Sky Tv, calls & broadband for £20 per month" I wish I was only paying £20. The TV is obviously good but the price isn't. £60 odd or the top package is quite pricey. The "recording clash" is a pain, if you record 2 programmes at once and want to watch something totally different - the answer is you can't" I wouldn't recommend paying an extra £10.25p for the HD because you barely notice the difference and I don't think it's worth it. Phone is okay for the price, although I am inundated with spam calls daily. Sometimes up to 50 calls a day but Sky won't let me change my number. I have the phone unplugged all the time now unless I need to call out."
"Have been with Sky for several months now after switching from a very poor provider (TalkTalk) and have had no problems since. It did take them nearly a month to connect the new phone and internet up due to them blaming BT but both the phone, internet and TV connection has been stable with no down time at any point. If you are looking for an all in one package and dont mind waiting on a connection time then I would recommend sky."
"Sky can't be faulted on many things, their intorductory offers are always mouthwatering and their service is second to none when a problem arises. The price could be slightly lower but I live in an area with quite bad coverage so they have the market cornered. Even if they didn't I'd still go with Sky"
"I've been with Sky for just over a year now, mainly due to its TV offering and because Virgin Media (who I've enjoyed the service of in the past) wasn't available in my area. Started off and they refused to verify my account, so the cashback deal I ordered my Sky through was refused. In all the service is what I would have expected. Have experienced one outage in the last year - which its customer service team were very rude about, I complained and received a good will gesture. Other than that it's been fine."
"I like Sky, especially their HD content and great to use EPG. Only thing that I'm not so keen on is the price, paying for a premium package AND HD seems like a bit of a con to me. Wouldn't be so bad if the premium packs (movies or sports) were a little more reasonable in the first place..."
"i have been with sky for 4 years and never had a problem. When I moved house everything was handled quickly and efficiently so I wasn't offline for long. when I have had to call them they were great on the phone, easy to understand (i'm a little deaf) and helpful. "
"I have not had many problems with sky, however they are telling me that i should be getting between 10 and 20 meg broadband and im only getting between 5 and 6 meg."
"Sky TV is definitely one of the best around right now for simplicity, cost and entertainment. But the cost of Sky Sports is quite high in comparison to buying Sky Movies or any other packages. Sky Broadband is basic - even the unlimited and most expensive deal. Although the promise not connection issues or limit on speed I've that it decreases at different times of the day. Another disadvantage is that they don't offer fibre optic broadband. But at least it's cheap and easy to use!"
"So easy to use right from set up, and internet is very fast, even on the basic package. HD TV is brilliant but I would like to see these become the "standard" programmes rather than going through to find the specific HD channel (SKy Sports have already done this!). Would recommend to one and all."
"Can't really fault Sky for TV, simple and easy to use and you get what you pay for. Sky Sports channels adds to the cost quite significantly but you wouldn't get it cheaper elsewhere. "
"sky is really good but until you record 2 programmes at the same time and you get the dreaded "recording clash" appear on your screen. I believe with virgin you can record 2 programmes and still watch a 3rd, which is so much better! "
"I have been with Sky for over a year now, it was very slow to get installed (despite sky having been the provider for the previous homeowner) and we can see the exchange from our window so the speed should be fast, but i would say it's average. I LOVE my Sky TV though having had freeview for ages this is just a cut above! Lone the planner, love the channels, and the basic package is great - big thumbs up for TV, phone and bband pretty average imho"
"I had Sky for over two years and was reasonably happy with the service I received. I had pretty much the top package you could go for with TV (plus Movies & Sports), Phone line and broadband. The TV content was far superior to anything else I have had, with a large number of channels available in HD and obviously as the provider of sports and movies the experience is better than anywhere else. When I was with them there was a lack of on demand content which was a bit of a let down compared to Virgin. The broadband and phone were acceptable but the broadband was not quick enough for my requirements (I am a heavy user) which was the only reason I switched providers."
"I have been with Sky broadband now for years and have always found them to have a reliable and stable connection. I tried switching to another provider and regretted it from the start, so quickly reverted back to Sky as soon as my contract ended. I would highly recommend Sky broadband to anyone looking for a reliable provider, a good average speed and a reasonable price."