JD Power has announced the results of its 2014 What Car survey.
Ten of the UK’s worst and best cars have been revealed as part of the 2014 What Car JD Power survey, which looked at ownership satisfaction from 15,000 motorists between January and March 2014.
The results, which take into account various facets of car ownership including fuel consumption, design, comfort, features, ownership costs, insurance, reliability and dealer satisfaction, reveal the UK’s biggest winners and losers.
We’ll start with the positives first. The Volkswagen Up! scored highest in the 2014 survey, with an impressive 85.1 per cent satisfaction score, narrowly beating the Volkswagen Golf Plus at 84.3 per cent and the jack-of-all-trades Skoda Yeti at 82.8 per cent.
Citroen’s DS3 took home the hounour for best small car, while the large SUV category saw the Lexus RX come out on top. Best SUV went to the Skoda Yeti. Best family vehicle went to the Mercedes-Benz C-Class. The Kia Venga and Volvo V70/XC70 won in the small MPV and executive categories, respectively.
Skoda will be cracking out the champagne after getting two of its models into the top ten. The Skoda Octavia came in seventh place alongside the Lexus CT and Volvo V70/XC70 with a satisfaction rating of 81.2 per cent.
VW, meanwhile, managed four cars in the top ten, including the Scirocco and Tiguan on top of the aforementioned Up and Golf Plus. Perhaps unsurprisingly, VW is the parent company of Skoda. Jaguar snuck into tenth place with the XF, scoring 80.8 per cent.
The What Car JD Power survey also looked at over satisfaction by manufacturer. Jaguar and Lexus had the highest overall score at 80.8 per cent. Second-place Mercedes-Benz scored 80.1 per cent ahead of Skoda, which scored 80 per cent. VW closed out the top five with 79.1 per cent.
Now for the best bit. Owners of the Chevrolet Spark were by far the least satisfied with their purchase. Only the Alfa Romeo MiTo‘s score of 69.9 per cent comes close to the Spark’s 67.6 per cent. Chevrolet managed to come last in the manufacturer standings, too, once again narrowly losing out to Alfa Romeo.
Other low-scorers include the Smart fortwo (102nd place), Fiat Grande Punto/Punto Evo (104th place), BMW X1 (71.4 per cent) and the Citroen C3 (71.4 per cent).
It’s interesting to note the UK’s most stolen car, the BMW X5, only satisfied owners to the tune of 75.2 per cent, landing it in 81st position behind the Audi Q3.
JD Power only surveyed models in the UK that had more than 4,000 sales and had been registered between January 2011 and December 2012. The Skoda Superb was 2013’s winner (83 per cent) followed by the Skoda Yeti (82.8 per cent).