Viewers attempting to access content on BBC iPlayer, Sky Go and Now TV have reported problems when trying to stream content on iOS devices.
Owners of iPhones have reported that catch-up content on iPlayer can’t be accessed – instead of the desired content, viewers have been greeted with a permanently spinning loading wheel.
Similarly, Sky Go customers trying to watch programmes on iOS devices have reported error messages popping up instead.
A Sky error message reads: “We are currently experiencing an issue with Sky Go on iPhone, iPad and iPod. You will see a ‘Video Unavailable’ error message while trying to watch any content. We’re really sorry about the issue and we’re working very hard to get it fixed for you. Thank you for your patience and understanding.”
According to the official Sky Movies Twitter account, the problem is also affecting Now TV customers using the iOS app.
Android versions of these apps appear to be unaffected, so it appears to be a problem specific to Apple devices.
Other error messages appearing on iOS devices reads: “The server requires a client certificate.”
It is unknown if the services have been affected as a result of the Heartbleed bug, which is thought to have affected millions of secure web servers worldwide.
A BBC spokesperson said that the company is looking into the problem now. A Sky spokesperson said: “We are aware that some customers are experiencing problems accessing Sky Go and Now TV using iOS devices. We apologise to any customer affected and are working hard to resolve the issue.”
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