All Sections

BBC Three Call Centre stars fined £225,000 for PPI cold calls

The company featured in BBC Three’s fly-on-the-wall documentary The Call Centre has been fined a total of £225,000 after racking up over 2,700 PPI-related complaints. 

We Claim You Gain and Nationwide Energy Services, both part of boss Nev Wilshire’s Save Britain Money Ltd were each fined £100,000 and £125,000.

Neither company had checked to see if they were calling people who had registered with the Telephone Preference Service or not which is a legal requirement for telemarketing companies. 

BBC3 The Call Centre fined £225,000 for PPI cold calls
Delicious Spam: Now delivered to you through your phone

The fines have been handed down by the Information Commissioner’s Office (ICO) after it received numerous complaints throughout May 2011 and December 2012.

ICO Director of Operations, Simon Entwisle, said:

“The public have told us that they are fed up with the constant bombardment of nuisance calls. While the activities of Nev and his call two centre employees have provided entertainment for many, they hide a bigger problem within the cold calling industry. People have the legal right not to receive marketing calls and these companies have paid the price for failing to respect people’s wishes.”

The ICO says that this is the first time that a company has been fined for nuisance calls that are direclt related to Payment Protection Insurance (PPI).

Head of the Telephone Preference Service (TPS) John Mitchison expressed delight at the ICO flexing its muscles, adding:

“The TPS has been urging the ICO for enforcement action against companies operating outside of the law for the last 18 months, so we welcome this action as an important step to reduce the number of nuisance calls.”

There are many sources of nuisance calls in the UK and cold sales calls are often the culprit. Ofcom noted a large spike in unwanted calls at the start of this year with many of these beleived to be PPI-related.

Wilshire, described as a real-life David Brent, is the central figure of the BBC Three documentary. His company has been listed in the Sunday Times 100 Best Companies to work for 2013 list. We’ve contacted Save Britain Money Ltd about the fines and are waiting to hear back. 

Flickr image credit: epSos.de

Comments