BT Broadband subscribers will soon be swapping their Yahoo! Mail service for a bespoke email and account hub.
Starting in June 2013, the mail service move will begin with a relaunch of the BT.com web portal, ahead of adding BTSport.com this summer when the BT Sport channels go on air.
BT has opted for a staged move that will add new features gradually and combine both email and BT customer accounts under a single login, but keeping the same email address.
Nick Wong, director of online for BT’s Consumer division, said: “The new BT.com has been developed to make things easier and more engaging for our customers. They will only have to log in to this single site for all their requirements.
“We will be switching customers’ email over to BT Mail, which will include the features and functions they expect from a modern email service. It will also feature in-built anti-virus and anti-spam solutions. We will be keeping our customers fully informed about what changes to expect and when they will be able to enjoy the new services.”
The first stage will be closing the BT Yahoo! portal this summer for the relaunch of BT.com, with a link on the new homepage providing a link to BT Yahoo! Mail.
Later in 2013, customers will be moved to the new BT Mail and their inbox will go with them, including all of their folders. Customers will keep the same email address, although they may be prompted to change their password.
BT Yahoo! customers will be emailed to explain the change in more detail before it takes place.
“The new BT.com will feature breaking and exclusive news and features from a dedicated team of journalists at the Press Association covering areas such as news, entertainment and lifestyle,” Wong added.
“With BTSport.com also launching in the summer, we’ll bring customers exclusive live sports action as well.”
The new email and customer account hub will be provided by Critical Path (www.cp.net) using its Unified Messaging service, which also employed by TalkTalk, Three, T-Mobile, O2, Vodafone and Orange.
Sky recently moved all of its broadband customers from Gmail to an email service powered by Yahoo!, which left many users locked out of their email for days, or deluged with thousands of old emails via Outlook logins.
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