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BT ends Isle of Arran and North Wales phone and broadband snow crises

Phone and broadband services in the Isle of Arran and North Wales have officially escaped the emergency status BT imposed after heavy snow in March.

Openreach declared a Matters Beyond Our Reasonable Control status for the four exchanges on Isle of Arran, and the North Wales region, on March 28.

Lifting MBORC means BT engineers are now in control of faults around the four Isle of Arran exchanges at Shiskine, Machrie, Lochranza, Pirnmill, and across the North Wales.

BT ends Isle of Arran and North Wales phone and broadband snow crises
Openreach are on top of their workload again

Read more about BT Openreach emergenciesBT Openreach added: “This week’s repair intake volume of 62k is still high versus prior years, but by continuing our high level of repair completions we have managed to reduce the fault stack to c18k, which is well within our comfortable operating range. “

There’s currently a national backlog of 218,000 orders for new copper and fibre broadband services, with a lead time of around eight days and engineers clearing 138,000 jobs last week.

Openreach had expected to hit a lead time of 13 days in March, before heavy rain and snow returned the UK and forced its teams onto their back foot again.

Flooding around the UK kept the company busy throughout 2012, with MBORC declared in several regions and only tackled as thousands of new engineers came on board towards the end of the year.


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