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BT Vision generates most moans in Ofcom complaints survey

BT Vision is still rated the most complained about pay TV platform by Ofcom. 

For the sixth time running the digital terrestrial and internet TV service has been included in Ofcom’s quarterly reports, BT Vision has been branded the most moaned about. 

Generating 0.29 complaints per 1,000 customers, BT Vision was head and shoulders above Sky and Virgin Media, which generated just 0.02 and 0.04 complaints per 1,000 punters respectively. 

BT Vision generates most moans in Ofcom complaints survey
Sound and Vision: BT’s got some work to do on addressing those complaints

Read Recombu Digital’s guide to BT VisionOfcom says that issues with billing and service were the main sources of complaints about BT Vision. 

Compared with figures from the last year, BT Vision complaints are up. In the previous quarter BT was getting 0.24 complaints per 1,000 and a year ago the figure was 0.27. Compared to figures from the last quarter of 2011 and BT Vision is still improving overall. 

BT still has a lot of work to do in order to catch up with Sky and Virgin Media in this department. This summer BT Sport will launch on both BT Vision and BT YouView boxes. This is a very compelling offer for sports fans as the channels will be bundled free with BT Broadband lines and either of the BT TV boxes. 

Sky TV customers will also be able to access the channels through the Sky+HD box. Sky customers can get BT Sport for either £12/month for all the channels or £15/month for the HD channels. Alternativelty, Sky customers can get BT Sport for free if they sign up for BT Broadband. 

The UK’s biggest ISP will want to make sure improvements to customer billing are rolled out capitalise on the BT Sport buzz


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