Openreach has issued a number of notices following storms that battered the British Isles and left parts of Scotland and Northern England without broadband access.
The BT business issued an MBORC (Matters Beyond Our Reasonable Control) declaration on Friday for six areas of the UK: Highlands and Islands, North East Scotland, South East Scotland, South West Scotland, West Central Scotland and Humber.
Openreach said the declaration was issued as a special alert to all Openreach customers due to the severe weather experienced in the UK late last week.
Read Recombu Digital’s guide to broadband outages and repairsLast Thursday, much of the UK, and in particular Scotland and the north of England, was hit by severe weather, including storm force winds, rain, sleet and snow. Later that day and into Friday, the eastern parts of the UK experienced extreme storm surges, reported to be the worst in 60 years, resulting in extensive flooding.
“The exceptional conditions have resulted in damage to our network, both above and below ground and, as a result, we have seen a major increase in fault intake across the affected areas,” the firm said in a statement.
It said the MBORC declarations in the areas affected came into effect at a minute to midnight late on Friday night.
It said that it has been “directing available additional resource into the affected areas in order to bring the position back to normal as quickly as possible.”
Openreach said it would be monitoring the situation and will remove MBORC from these areas “as soon as service can be restored to levels they were at immediately before this severe weather.”