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Zen Internet launches self-install for superfast FTTC surfers

Zen Internet has introduced a ‘self-install’ option for new customers who don’t want to wait for an engineer to turn up.

The company currently offers several FTTC (Fibre to the Cabinet)-based broadband packages, giving users speeds of up to 76Mbps. Now you don’t even need to let anyone into your home to complete the setup.

Instead, your Thompson router will be despatched to you through the post; all you’ll need to do is plug it in and follow the instructions provided. 

For those who’d prefer an engineer to come and set everything up, Zen will also continue to offer customers the option of a ‘managed install,’ which should see an Openreach enginneer getting you set up within two working days.  

Last summer, we reported that BT was being forced to meet targets for new installations and repairs, after complaints from both Sky and TalkTalk.

According to both companies, BT engineers were slow and inefficient at repairing existing faults, leading BT to set up a dedicated page on its site, giving users (and Ofcom) real-time data showing how quickly the company was dealing with repairs. 

Despite this, BT said that it was already meeting the imposed targets, with 70 per cent of all repairs fixed within 2 days.

Zen Internet’s packages are all offered with a 12-month contract, free equipment and no traffic shaping during peak hours. 


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