All Sections

EE joins O2 in reintroducing data roaming charges for customers travelling in Europe

Following Brexit, both EE and O2 have now reintroduced data roaming charges for British customers who exceed their data limit while travelling in the European Union.

Now that the United Kingdom has left the European Union, mobile network providers O2 and EE have officially revealed that they will reintroduce data roaming charges for its customers on the continent, with the latter’s conditions being especially punishing to travelling

EE has announced that any customers joining or upgrading with their service must pay £2 a day to use their allowance across 47 different European destinations (though you can buy a 30-day pass yo use your standard allowance for £10).

Meanwhile, according to the terms of O2’s new Fair Usage contract, surcharges will come into play once Pay Monthly customers exceed a cap of 25GB, and they will be charged £3.50 for every extra gigabyte of data used. This will reportedly affect less than 1% of the network’s customers, who will receive a text message when they are close to exceeding the limit.

If you are an O2 customer you may already have been contacted and notified about the change to terms, but if not then you may shortly receive a message that reads as follows, according to The Independent:

As your monthly UK data allowance is over 25GB, you can still use your data in our Europe Zone. But it’s now subject to a Roaming Limit of 25GB. Once you’ve reached this limit you’ll be charged an additional cost of £3.50/GB.

The news may come as somewhat of a shock, given that as recently as January of this year the UK’s four major networks (Three, Vodafone, O2, and EE) declared that they did not intend to reintroduce the charges, with O2’s spokesman then commenting: “We’re committed to providing our customers with great connectivity and value when they travel outside the UK. We currently have no plans to change our roaming services across Europe.”

EE gave the reason for its far more restrictive roaming requirements as being to “support investment into our UK-based customer service and leading UK network”, but many customers will consider it to merely be restrictive and opportunistic price-gouging. 




Leave a Reply

Your email address will not be published. Required fields are marked *