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Apple investigates new iPad 3 WiFi issues

Apple has begun to recall some new iPad 3 tablets in the US over reports of WiFi connection issues, according to a leaked internal document.

The alleged official notice sent to AppleCare employees, which was published by 9to5mac.com, is headlined “Issue/Investigation in Progress – Confidential Information – Do Not Disclose Externally” and names the “iPad (3rd generation)” as the product affected.

“In the United States, contact centers and retail stores should capture iPad (3rd generation) Wi-Fi only devices if they exhibit any issue related to Wi-Fi,” Apple states.

Possible problems listed are “intermittent connectivity” “slow Wi-Fi speeds” and “Wi-Fi network not seen”.

In this case, the term “capture” means recall the item for testing. The document adds that even devices with faults normally thought to be caused by abuse should be captured.

WiFi connection issues have been raised online by many iPad 3 users but this document appears to be the first official acknowledgement of a problem by Apple itself. 

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