Apple Pay, the company’s new Touch ID-powered NFC instant payment service, launched in the US on Monday, but already some customers are complaining that they’ve been charged twice for goods and services.
Directly following the service’s launch, upwards of a thousand Bank of America customers were reportedly charged twice for a single purchase. It has since been discovered that an error in processing the payment requests led to the oversight and, importantly, Apple is completely guilt-free.
“We apologize for the inconvenience and are correcting this issue immediately and all duplicates will be refunded,” said Tara Burke, a spokesperson for the North Carolina-based bank, during an interview with Bloomberg.
Apple’s own reps addressed the issue too, stating, “We’re aware of a Bank of America issue impacting a very small number of Apple Pay users,” and “they’re working on a fix that will be available shortly and reversing any duplicate transactions.”
The seemingly limited issue illustrates just how hard it can be to bring in new and ostensibly more convenient methods of payment because, as we all know, even so-called minor errors that affect our bank balance can often be anything but. As a wise man once said, ‘Playing with my money is like playing with my emotions.’
Still, if this is the only problem to emerge from the rollout, Apple can probably stick it down as a success. Here’s hoping no British banks have the same problem when the service finally arrives in the UK next year…