Blackberry users in EMEA regions should find that services are getting better, according to a statement on the Blackberry UK website.
RIM said: From 6am today, all services across Europe, the Middle East and Africa, as well as India have been operating with significant improvement. We continue to monitor the situation 24/7 to ensure ongoing stability. Thank you for your patience. ’
It seems that the service was improving last night. Last night a statement from the RIM CEO at 23.30 pm stated: In Europe, Middle East, India and Africa, we are seeing a significant increase in service levels. Service levels are also progressing well in the U.S., Canada and Latin America and we are seeing increased traffic throughput on most services, although there are still some delays and services levels may still vary amongst customers. Our global teams are continuing to work as quickly as possible to restore full and consistent service across all regions.
It’s been a bad week for RIM, a back-up server failure caused Blackberry Messenger and Email to fail. On Tuesday services were reported to be back to normal, only for the service to fail later in the day and continue into Wednesday.
The company has been criticised for the lack of information delivered to its customers regarding the issues and it was only yesterday the company apologised officially. We certainly feel the response has been disappointing, with numerous Recombu readers asking what is going wrong and informing us of issues.
Are you a RIM customer? Will you continue to use Blackberry’s or switch to another operating system? Let us know below.