Clove has announced via its blog that it has suspended sales of the Asus Eee Pad Transformer Prime in the UK.
All orders and pre-orders are being recalled due to performance issues. Clove says that it’s “not satisfied that all units we could provide you with are working correctly, and performing to the standard we expect of the unit,” and that “We have decided to cancel ALL orders (if you have one with us). No payment has been taken from your card.”
Regarding performance of the Transformer Prime’s GPS antenna, Asus has offered customers the choice of an extended warranty for the Prime or a full refund, if they’re not happy.
As for the Wi-Fi issue, Asus has explicitly stated that UK-bound models of the Transformer Prime are unaffected by the Wi-Fi reception issues that have been reported on other models. In our review we made sure to check the performance of the Wi-Fi unit and we found that it worked fine.
When we spoke to Clove we were told that it was ‘genuine UK stock’ that they weren’t happy with. A spokesperson for Asus in the UK
declined to comment on Clove’s decision.
New stock is expected to arrive later this month and early in March, and Clove says that “if in time we feel that the situation has changed and we are happy to sell the Prime, we will email you to let you know that we are once again accepting orders.”
Update: We’ve just heard back from Asus with this revised statement:
“ASUS is not aware of any quality issues with the Transformer Prime. We have already issued a statement regarding the GPS module, and provided a number of options to our customers. We have conducted extensive testing on the Transformer Prime in laboratory conditions and the device is performing as expected in all areas and to all of our required parameters. ASUS prides itself on the rigorous testing of all products to ensure the highest quality possible. We refute any and all claims from third parties regarding the quality of our products. Stock availability to-date has been constrained due to massive demand for the Transformer Prime. Large quantities of stock is arriving on a weekly basis and we expect to see increased availability within the UK shortly.”