Turns out that quite a few LG Optimus 2X owners have been having problems with their phones freezing and rebooting apropos of nothing. We first heard about this a couple of weeks ago when some of our readers emailed in and left comments saying they were having problems.
We’d like to stress that wasn’t something that we experienced with our review model (you can be sure we’d have said something if we had), so we got in contact with LG to find out what was going on.
LG has just got back to us now with a statement on the problem and more importantly, has told us how you can fix your 2X if you’ve been having problems:
“LG is aware that a few Optimus 2X customers are occasionally experiencing random device shut-offs. While this does not affect every customer, LG regrets the inconvenience this has caused.
We have determined the cause of the problem and have developed a software update to remedy this. This update can now be found here.
At the support landing page, user will be given full visual description of what to do from there which is to download the LG Mobile Support Tool.”
Mac users should note that the Support Tool program is only available for Windows machines.
We’ve downloaded and installed the update ourselves and put together this quick guide to take you through it. It’s pretty self-explanatory; just click the download link, run the program, and then connect your 2X to your PC via USB.
LG says that update takes about 20 to 30 minutes to install – it took us around 20 minutes in total once we’d installed all the drivers.
Note that LG advises that you back everything up before installing in case you lose any data.
Any information (pictures, apps etc) stored on the phone will be wiped, but anything on the SD card should be safe. All the same, we’d advise you to back up everything before you start updating, just in case.
Once you’ve download the program “B2CSetup.exe”, it’s a simple case of clicking ‘Run’ and then plugging your LG Optimus 2X in to a USB port.
If you’ve not installed any USB drivers, a message will pop up prompting you to install them. You’ll want to select ‘LG P990’ from the list; the P990 is the internal name for the Optimus 2X.
Installing the drivers only took us a couple of minutes. The actual update install process took a little bit longer – it took us just over 12 minutes.
You’d better pop the kettle on if your home internet connection is on the slow side; our download speed averages around 3 to 4 Mbps (testing using the Broadband Finder Speed Test tool).
Your phone won’t be able to do anything while it’s updating, so dig in for some radio silence. You did put the kettle on right?
While you’re waiting for it to boil, have a look at some of the Android apps we’ve featured if you want to get your download on once the update has finished.
Success! Once the new version has installed, it should show up as ‘LGP990-V10d’ in the About section of your LG Optimus 2X.