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Nokia offers software update or handset exchange to fix Lumia 900 connection issue

A software problem is causing some Nokia Lumia 900 phones to lose their data connection and Nokia has announced that a fix will be available from Monday 16 April. The Nokia Lumia 900 went on sale in the US this weekend.

Users can apply the software update to solve the issue or they can trade in their current Lumia 900 for an updated handset.

The issue had been raised by users on Nokia’s support forums

“We identified a software issue. In short, a memory management issue was discovered that could, in some cases, lead to loss of data connectivity,” Nokia said on its official blog.

“This issue is purely in the phone software, and is not related to either phone hardware or the network itself. As a proactive and prudent measure, we decided to take immediate action. We have identified the issue, and have developed a solution.”

Nokia said it apologised for any inconvenience caused and as a gesture of good will said everyone who had already purchased a Nokia Lumia 900 or who will purchase one before April 21 will receive a $100 credit to their AT&T bill.

With a price tag of $99.99 for the Lumia 900 at AT&T, this connection issue could bag a lot of people a free phone. 

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