Apple has revealed that a small number of iPhone 6 Plus handsets have a hardware fault that causes the rear iSight camera to fail. Here’s what you need to know, including how to check if your iPhone 6 Plus is one of the affected batch.
What is the problem with the iPhone 6 Plus’ camera?
First and foremost, this problem is restricted to a ‘small percentage of iPhone 6 Plus devices’ – although we don’t know exactly what Apple’s definition of small is.
The issue is hardware-related, specifically a component within the iSight camera which fails to function properly. The result is blurry, out-of-focus shots.
How can I check if my iPhone 6 Plus’ iSight camera is affected?
According to Apple, most of the affected iPhone 6 Plus handsets were sold between September 2014 and January 2015.
If your iPhone’s iSight camera has already started to show signs of wear and tear, or you just want to check to see if your phone is one of the dodgy batch, jump on over to Apple’s website. Just make a note of your iPhone’s serial number, which is found in Settings > General > About, and then enter it into the box to check.
My iPhone 6 Plus is one of the dodgy handsets! What do I do now?
If your iSight camera is producing blurry shots and your serial number is flagged by that webpage, then Apple will replace your phone for free – provided there isn’t any other damage to your handset. Before you get it replaced, we’d recommend performing a full backup of your phone using iTunes – just connect your phone to your Mac or PC using the USB cable and follow the instructions.
Apple has listed three main ways that you can have your iPhone 6 Plus replaced. First, you can find your nearest Apple Authorised Service Provider and take it in for inspection. Second, you can take your handset into an Apple Store by making a Genius Bar reservation. And third, you can contact Apple’s technical support.