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RBS and NatWest follow HSBC with free WiFi at UK branches

RBS and NatWest customers will be able to access free WiFi at all branches across the UK in the next four months. 

The service is already active across 800 branches but by the end of the summer almost all of its branches will have wireless internet access. 

As well as letting those waiting in line to check up on football scores, Facebook and whatever else is going on in the world, branches will also use the WiFi to demonstrate the benefits of mobile banking. Some branches already have ‘digizones’, complete with access to iPads, where staff are on hand to demonstrate the benefits of banking online. 

RBS and NatWest follow HSBC with free WiFi at UK branches
RBS and Natwest staff are on hand to promote online banking in WiFi-equipped banks

Les Matheson, Personal and Business Banking CEO, said: “Our customers want options, it’s important we make our banking services as easy to access as possible. We’re investing in our branches to make them easy places for customers to have helpful conversations with our staff and in our digital services to allow our customers to quickly deal with their everyday banking needs on the move.” 

Nat West and RBS mobile banking apps have seen record usage levels with nearly 17.4 million logins in the past week alone, according to the bank. 

The bank is looking to spend £750 million over the next three years with investments in digital services and branch refurbishment in 680 locations. Another £3.8 million is being invested in five mobile bank vans that will include new technology to improve customer service. 

Earlier this week, rival banking giant HSBC announced plans to offer free WiFi at 650 branches. Barclays already offers free WiFi in its 1,500 UK branches.  

You can’t walk down the high street these days without being offered free WiFi by somebody – whether it’s Costa, Debenhams, Schuh or your local Wetherspoons. If you bank, shop or drink there regularly, there’s probably free WiFi. 




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